We have a link on our website to schedule birthday parties and every 30 days the Altru link changes and our website link stops working. I didn't set up the event in Altru but I'm told it's set up as a recurring event and this is just something no one has been able to solve. Is there a way to have a link to sign up for…
Hi there, just curious to see how others are tracking donors' interests in Altru. We are a botanic garden with donors who have diverse areas of interest – could be art, education, sustainability, etc. – and are not currently tracking these interests in Altru. It would be wonderful to pull a report of all donors who have an…
Hi there all! I was wondering if anyone would be willing to share their processes for physical membership card printing? Currently, our organization uses letter paper with inset plastic cards, but we are looking to move forward with an alternate physical card as these require special paper, a special printer, and are not…
Hello! I am a new volunteer working in the gift store at a local non-profit. This is my frustration when scanning merchandise and I cannot figure out how to fix it. I click on “Merchandise” then scan the items. If I am scanning more than two of the same items, it brings me back to Merchandise and I have to click on it…
I need to run a query on Fund Advisors that will produce the addresses and email addresses. In a Fund query you cannot query addresses or email addresses. In a constituent query the query is always incorrect with duplicates. If I create a static query on the constituent query some of the data is not pulling over once…
Hi All. Last week was our first week using all NXT online donation forms. Still getting over some of the speed bumps, but my main question is concerning daily reconciliation. (Especially since we are at month end.) Using OLX, we were able to match our internal REC REPORTS with a daily BBMS total and send the reports to our…
Hello! We set up our online daily admission late last year and I'm noticing that the end date is in December of this year. I'm assuming that is an Altru default. Does anyone know how to extend those dates to next year? Or will I have to create a new scheduled program?
Hello! I'm curious if anyone has and would like to share their policy on accepting requests to add new ticket price types to Altru? I try to discourage anything that is not how we've structured our price type code table (currently: Adult, Senior, Student, Youth, Child; Group Adult, Group Senior, Group Student, Group…
Hello Community - does anyone have experience establishing naming conventions for Opportunities so that gift officers pull away from either using just the donor's name, “proposal”, etc.? I'm looking for insights and recommendations that facilitate reporting and sorting through large data sets in a way that builds…
When setting up a scheduled program event I sometimes get a request to add a new ticket price type with an “add on” option that veers away from how we've structured ticket price types (adult, youth, senior, etc.). Usually we are able to set these up as special events so that we can use the Altru registration options.…
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