We have a student who was issued a contract for Kindergarten for the 24-25 school year. The parents signed the contract and paye a deposit. Now, the director of lower school and the parents have decided that the student should repeat Pre-K. We have gone into Smart Tuition and adjusted the billing etc.. to reflect the new…
We had to move over to BBMS from authorize.net recently. When a parent submits an enrollment contract and their deposit payment fails, either because they typed in a credit card wrong or it was returned NSF, the contract is still submitted and we don't find out until several days later that a payment returned and we have…
For the first time since using Tuition Management, parents with more than one contract to submit are getting errors when trying to create their TM account or trying to submit the contract (it looks submitted by goes back to pending). BB told me parents should open one contract at a time and submit it before opening the…
We are using the registration for a course for students with different session dates. We would like to email all the parents of the attendees for each session. We were told that this is not possible since it is tied to the student. Is there a workaround for this?
Within the past couple of days, I've had a small handful of incoming students and parents of incoming students experiencing issues when authenticating their Blackbaud accounts. The two errors they've sent say “you cannot access this right now - your sign-in was successful but does not meet the criteria to access this…
Howdy y'all, We're unable to view any applications or inquiries this morning. Every one we open gives us an error: I am opening a support ticket but is this only us? (We have two databases and both are affected, and I have confirmed with multiple staff members that they are receiving the same error.) Obviously this is…
Hello, This is our first year using blackbaud and we have come into an issue with a profile not allowing enrolment and pending enrolment (application the following year for kindergarten) The situation is we have preschool families who have confirmed enrolment. Then… applications for Kindergarten for the following year…
I am trying to create an SOP on when to mark a student as inactive but I am wondering what other schools do. Do you mark them inactive as soon as they decline an admission offer (individually)? Does your school do them on a certain date? AND when marking them inactive does it create problems for the family if they try to…
Two questions: * How do you request that parents send final transcripts to your school? We are in our first year of using Enrollment management in Blackbaud, so we want to know how it is done when you use both Enrollment Management and the academic management side. * Who manages the process for the final transcript for…
How is your school managing forms that students may need access to continuously or multiple times? For example, if I want to create a transcript request form. I want students to be able to access the form at any time, and make multiple submissions. Is it just a matter of changing the dates so the form is accessible for the…
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