The most recent content from our members.
if you are using NetCommunity please let me know the name of org and the features you are using right now: email sending, event registration, donation forms and processing, profile updates, ….
The Giving Statement feature in NXT can be a complete nightmare. I don't know if anyone has used this feature but I advise to use the database capability. It is very easy to accidentally send e-mail giving statements in a second. There is no prompt confirming that you want to email a statement (or a batch of statements)…
Hello there, I'm new in RE. I'm trying query records where gift amounts are blank and equals to $0.00 and blank email / address. It's only out the right records when I'm using one criteria for either blank gift amount or gift amount equals $.0.00. Any help is highly appreciated!
Our organization changed names about 5 years ago and RE will not change our account to the new name. Therefore, EVERY report that we generate has our old name on it and is a useless document unless it is edited. Now that RE sends out documents with out giving users the opportunity to edit (see my post about Giving…
Right now in our system, when someone makes an online donation, they don’t receive a receipt right away. The receipt is only sent after the gift batch is approved. Can you please confirm if this is how Raiser's Edge NXT normally works? If so, what’s the reason for doing it this way? 2. Also, is there any way to change the…
In chat for over an hour and on phone for half an hour, just created an online case but my system is down…I need help any advice?
Does anyone have a work around for entering payment data from Blackbaud Merchant Services with Blackbaud Financial Edge NXT? Currently, I am manually entering every charge, including credit card fees, and it seems counter-intuitive that the two systems cannot communicate.
Hello and if anyone has seen this recently but the opt out field with the honeycomb of the email analtyics report is functioning (maybe too good). I generally review both summary and details page and the summary like the opt out field in the honey comb have always shown no data. I would review the details page and manually…
Staff member who is responsible for donation forms is struggling. She said directions to update forms go fine until selecting a “Merchant Account that supports Blackbaud Checkout.” We have one BBMS account and that account is used on a form where she doesn't get the error but gets the error for other forms. Any suggestions…
Has anyone implemented or developed the appropriate scripts and inventory required for the upcoming PCI DSS SAQ A (6.4.3) update due at the end of March 2025? We use Payment 2.0 parts which ‘pop up’ (aka use iframes) and these are now deemed to require a variety of scripts to ensure security and integrity under PCI. Any…
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