The most recent content from our members.
When setting up/using the integration for the first time, what would be the MOST important things to pay attention to. For instance, what are common barriers that people run into? Or what is a question that you get asked about repeatedly that might not be covered in your knowledgebase?
I am trying to understand the best way to manage constituent-initiated profile updates between Constant Contact and Blackbaud. I understand that the data in Blackbaud will always be considered "correct" during sync. So what happens if a constituent opts to update their own profile via the link in an email? A couple…
I am new to NXT. We are integrating wit Constant Contact. We want to create donor journey's for new and lapsed donors and other segmented donors. If we create a contact list of lapsed donors and send an email that triggers a gift from a link in the email, will it remove them from that contact list, since now they are not a…
Hi all, I'm trying to wrap my head around the best way to steamline a Constituent list into constant contact. We have some accounts marked as Requests no email (from Net Community opt outs), some marked with the solicit code of do not email or do not contact. Now we'll be transitioning to consent categories from Constant…
I’m curious if anyone using the Constant Contact integration would be willing to chat with me about any best practices you've discovered and share some recommendations about the choices you made when setting up the integration and how those have played out over time. I would be so grateful for 30 minutes of your time!
My understanding is that if a constituent unsubscribes from all lists in Constant Contact, this will mark their constituent record as "Requests no email". If they opt back in via Constant Contact using a signup form, OR are manually added to a list in Constant Contact, this does not seem to change in Raiser's Edge. Can you…
Although a tile appears on a constituent record in RE once it is integrated with Constant Contact, it does not appear to display emails that were sent. It only seems to show emails that someone "engaged with". I know that Blackbaud is working on a Communications tile for constituent records. Can you share any timeline…
If CC uses primary email address as the connection point, what happens in CC if a constituents email address is updated in RENXT or vice versa? Does it create a duplicate record in CC?
Flagging this question as it appears marked as answered but I don't see a public reply, can you verify how resubscribes work? Re-subscribe functionality — Blackbaud Community
For organizations with multiple entities under one database umbrella, how does unsubscribing and list management work, when someone may unsubscribe from one list but not another—particularly as it relates to the updates from RE that cycle every 24 hours, can you have multiple lists sync to the database automatically?
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