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Answered Questions! Thank you K-12 community!

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Morgan Kunze
Hi, we're about 6 months in to implementation, and still finding our way around some of the communication pieces.  ...
Morgan Kunze Jun '20
Answered
Hi Morgan, we've been doing a lot of work in this area and it seems that school forms might have slipped by us. I'll ...
Susan Ott Susan Ott Jun '20
Thank you   Sarah Bienvenue . This has been an issue for us as well. I had brought it up to support at one time but never ...
Sarah Bienvenue ‍ that is great news!  Thank you so much for your response.  

I see this has been addressed somewhat but I have another issue regarding preferred name. It seems as though we are ...

@Jennifer, I'm interested to know how others manage this. We do use an admin-only field for “legal name” and use it ...

@Jennifer Welch Our policy is - use legal - birth certificate recorded First & Last names. Preferred name is used ...

@Kathy Hannon I understand that and it is how we do it at our present school. The school I am now working with and will ...

Kathy Hannon
Is anyone else having issues with processing Recommendations?  I have a ticket in support and we are still unable ...
Kathy Hannon Oct '20
Answered
Answer
Hi Everyone, we will have a fix out tomorrow and you'll be notified via your support ticket when it has been ...
Are they showing up on your tile for processing then you do not see the rec when you select the recommendations tab? ...
Thanks Coco - Yes the tile on Home - have changed the filter to current year, then to next year, and then all years - ...
That's terrible! I hope they are escalating your ticket to urgent!
We have the same issue.  It started on Tuesday afternoon for us after the weekly update.  We let it sit overnight ...
Just started happening to us today. Ugh!
Hi Everyone, we're working on a fix now, I'll update as soon as I have a timeline. If you haven't let support know and ...
Sarah,

I did report it to support this morning. 

Thank you,

Coco
Sarah,
Since the fix, all our recommendations (processed) are listed when I select the Recommendations tile, ...
Brian Hoyt
Last Thursday afternoon several of my users got an email about updating their ON API Credential. I as the one who has ...
Brian Hoyt Jun '21
Answered

Hi Brian, sometimes we run lists from all of the environments of platform managers but in this case we were told ...

Brian Hoyt Brian Hoyt Jul '21

It seems like the big one we missed was Connect RE. See my other posts about needing up to date knowledgebase ...

Catherine Druhan
Our counselors would like to upload documents to a student profile. I am going round and round searching a way to do ...
Answered

@Catherine Druhan We securely store files in the “Files and Forms” section of a student's record.

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@Kelly Maddox Thank you so much! We were not in Core searching!

@Catherine Druhan If the information is for mental health or if it's protected by HIPAA, consider using the Nurse ...

Jess Moxsky
Hello K12 community! Here's the sitch - I have a teacher who needs to be able to coordinate regular meetings with ...
Jess Moxsky Sep '21
Answered
Rick Geyer Rick Geyer Sep '21
Answer

Just so you know, when a teachers subscribes to the webcal feed for their schedule, it does not block them out as ...

We setup a faculty directory and our admin/teachers can view each teacher's schedule that way via their contact ...

This is fantastic for meetings with a single teacher - our faculty member in question needs to be able to meet with ...

Our workaround is to ask teachers to subscribe to their Blackbaud calendar and then I have a video that shows them ...

Patricia Krueger
We are new to Blackbaud and have EMS up and running while we implement the SIS. My question is about the non-applying ...
Answered
Answer

Hi @Patricia Krueger - if you go to enrollment management > admissions > Blackbaud ID authentication > ...

@Patricia Krueger, similar to what @Bryan Lorenzo said, though I don't send emails to them. My process is as ...

Cindy Addison
We have a student who has withdrawn. The registrar withdrew her without making sure that her grades were recorded ...
Cindy Addison Oct '15
Answered
I just tested this becuase I had to withdraw a student.  I withdrew the student and then re-enrolled him. ...
We had the same thing happen. Our Registrar did not realize the issue had taken place until the next day.
When we ...
Nathan Ong
Under Core > Profile > Access, there isn't an option to change or reset password like I find in this article (am a ...
Nathan Ong Sep '22
Answered

@Nathan Ong, with Blackbaud ID, you can no longer set up a temporary password for users. If a parent forgot their ...

Nathan Ong Nathan Ong Sep '22

I see--thank you for the helpful information! I did just that and edited the text and link. Thanks!

@Nathan Ong Bryan is correct. Also, I'll be removing these legacy topics from the help center so that they don't ...

Sheamus Burns
So, I'm able to authenticate a user against the authentication/login endpoint.  If the user/password are the ...
Sheamus Burns Aug '17
Answered
Any user with the Web Services API Manager role will have access to that information via API calls. We also ...

Hi Jake -- Thanks for your reply. I guess I'm a little bit confused.  The login endpoint does return tokens for users ...

Hi Jake. I've been doing some further testing with a few sample user accounts (testStudent, testParent, ...

Thanks Shaemus, I'll look into this issue with my developers.
Hey Jake -- 

Did the developers fix this? I'm now getting an authorization error when using a token from a ...
Hi Sheamus,
yes, this should only be accessed with the Web API Services Manager role.
Awesome. Thanks!
--
Sheamus Burns
Innovative Programs Coordinator
Georgetown Day School
(202) 274-3270
No problem. Thanks for bringing it up and being active in the community!
Hey @Jake -- Hello again. I have a few issues that I'm trying to solve for in a project I'm nearing completion on and ...
Hi Sheamus - 
The use case you're suggesting is not really something we plan to support via the API. When using the ...
Carson Evans
I am trying to retrieve relationships between parents and students. I am using UserFullSync to get all users with ...
Carson Evans Mar '18
Answered
Hi Carson - 
I did some testing and am seeing the same results. 

Unfortunately we don’t have plans to add ...