From Customer to Employee: How I Came Back to Altru

My name might sound a bit familiar to those of you who have been active in the Altru community. Perhaps you've noticed a slight title change. I've gone from Champion to Employee — I'm now part of the Altru team!



I’m really happy to let all of you know that as over October 1^st, I joined Blackbaud as a Customer Success Consultant for Altru. This is a role that I've been aspiring to since my former organization went live last year. It combines two of my passions: technology and nonprofits.

Before joining the nonprofit world, I spent the majority of my career working for tech companies in the San Francisco Bay area. As a result, I know my way around a database, and consider myself adept at learning new software packages. To that end, working as the de facto database manager for The Discovery Museums, where I worked within the Development department, was a natural fit. When my contract ended this summer, I pursued a position with Blackbaud with full blessings from my former colleagues.

Now, as I begin to work with clients who have just gone live, I have the unique advantage of bearing two perspectives: that of the client, and that of a Blackbaud employee.  I look forward to teaching Altru best practices to new Altru users; to providing the highest level of support to customers who have entrusted us with their data; and, finally, to being able to relate on a very personal level to clients who are just stepping into the Altru universe and trying to navigate the new terrain.

I'm excited to sharing my thoughts and ideas with you as they come. And I'd love to hear any lessons you learned those 1st couple months using Altru to share with new organizations! You can connect with me in the Altru community.