Credit Card Updater for Altru Version 4.9

Have you ever wondered how you will remember to update recurring donor credit cards in Altru when their expiration dates changes? Let’s take an Altru user named Stacey as an example. Stacey is in charge of entering donations for her organization and they have a large group of donors with recurring gifts. As a convenience for donors, her organization offers automatic credit card processing for these recurring payments. This automatic process also saves time for Stacey. 
 
The only thing that wasn’t saving Stacey time was tracking when credit cards expire. She was keeping an Excel spreadsheet with the donor name, card type, and expiration date. She would check the spreadsheet periodically and contact the donor when it was time to update the card information. Stacey would start communicating with donors weeks before their credit card expiration dates. In most cases, she played phone tag trying to get donors on the phone to get the updated information. In some cases, Stacey wasn’t able to get the updated information on time and her organization would lose money they were counting on associated with those recurring gifts.  
 
What Stacey needed was a better way to update credit card information in Altru.
 
Stacey’s story is common among most Altru users who deal with recurring gifts and pledge payments paid by credit card. Other organizations have said they would use the recurring gift feature more, if there was a better way to track credit card expiration dates. Now users of Altru and Blackbaud Merchant Services (BBMS) have a new and better process for keeping up with expired credit cards!
 
Credit Card Updater is a new subscription service that can help you maintain accurate credit card data for your recurring gifts. With this subscription you can:
 

• Avoid declined transactions and disruptions in recurring payments for pledges and recurring gifts
• Reduce time spent contacting donors to update card information
• Reduce cancellations of recurring gifts
• Keep donor's credit card information current
• Save donors' time by proactively receiving updates

 
The subscription service partners with Visa® Account Updater, MasterCard® Automatic Billing Updater, and Discover® Network Account Updater. American Express® is not included.
 
When you subscribe to Credit Card Updater, credit card data for your recurring giving is analyzed each month to identify expired or out-of-date credit card information. Credit Card Updater provides new card numbers and expiration dates when available.
 
Our Altru user Stacey now has the Credit Card Updater subscription and she loves it! The subscription has saved her time and she doesn’t have to chase down donors anymore!