This Year in the Community
To begin, I'd like to thank anyone who has participated in the Altru community this year. If you posted, followed, me too-ed, or just read, you're an integral part! This whole process has been trial and error, and we appreciate your willingness to give this new service a try. So thank you for your questions, problems, and ideas. And of course, your praise. It's really nice to hear what you guys like about the product and the new features. I hope that the community becomes a resource for not only your Altru needs, but a place to communicate with your peers; to share ideas and opinions.
While the community has only been up and running for 9 months, I couldn't resist doing a year in review. Something to mark how much has happened in 2012. So, here it is, your most popular* posts from the year:
Ideas
Refunding or Correcting Group Sales Reservations, after They Have Been Checked In
- You guys know we are working on refunds in group sales, but that it will take a couple releases to get us there. Check out the roadmap call with product management to learn about our plans. You should also check out this blog on how to currently use group sales.
Additional System Roles/More Flexibility with Security
Cost of Goods Sold Report for the Gift Shop
Email Acknowledgments for Online Purchases Should be Edited by Type of Purchase
Ability to Make Global Changes in the System
Apply Donations made in Daily Sales or Online to an Appeal
Apply Discounted Tickets to a Membership
Ability to Manage Volunteers & Jobs via Webforms
Questions
Should this be an event or a program?
Are you tired of dealing with duplicate records?
Are you selling programs online?
Can Altru help me track grant information?
Problems
Altru is slow at our front desk.
We've made several improvements to improve the speed of Altru. Please let us know if you are still experiencing any delays!
Webforms Create Duplicate Records when Accepting Donations
Timezone is Incorrect on Reports
Images are Missing after Merging Letters for Uploaded Template Word Docs
Conversations
Introduce Yourself to the Community!
Is the online membership purchase process user friendly?
Selling Memberships Online - Input & Suggestions Wanted
Facility Rentals vs. Museum Events: How do you input and track?
And now for superlatives:
Top Contributor (by replies, +1s, and topics posted): Judith Rickard - 503 User Activities & Sophia Mendoza - 427 User Activities - Nice work, ladies!
Runners Up: Claudia Gomez (264) & Karen Palmer (263)
User w. the Most Starred Responses: Judith Rickard - 29 stars!
Runners Up: Adam Carrier (23), Allison Pate (23), & Audrey McAbee (20)
Most Likely to Answer Your Question: Sarah Lithgow
Most Likely to Solve Your Problem: Rachel Chigges
Most Likely to Nerd Out about Hardware: Jeff Heffner
Product Manager Most Likely to Break Your Heart/Make Your Day by Responding to Your Ideas: Jonathon Leeke
Did I miss anything? Feel free to let me know in the community. You can bump up your favorite idea or give a little praise to your favorite helper (staff or Altru user).
*To determine the most popular, we looked at Me-Toos, Replies, and Pageviews.
Leave a Comment