Welcome to the eTapestry Community

Crystal Bruce admin

May 2015 in Blackbaud eTapestry® Blog

Hello! Welcome to the eTapestry Community. 



This is your place to connect with fellow fundraisers and eTapestry customers. This is YOUR Community. It’s your place to get answers, submit ideas, or read about the best ways to improve your craft.



There's also a HELP section HERE you can read all about the site's new features and capabilities.



You can also watch this video for a quick tour!




https://www.youtube.com/watch?v=qSTf9rtZgHU






What will I get from this community?



This Community is a great resource for Fundraisers. It’s also an alternative to phone and chat support. You can ask your question here and it will be answered by an eTapestry expert or by a peer. 

There are also postings from eTapestry employees and some generated from members of our own Community. They are all related to best practices when using eTapestry services and products.



What can I provide this awesome group of people?



There are several ways you can contribute in our Community. Your input and expertise is invaluable! You have the knowledge and we’d like to hear it! Start a conversation or jump right into an existing one. This is a place to ask support questions, discuss common goals and practices, brainstorm ideas, submit ideas to the Product Development Team, and a place to connect with others.



What kind of questions are posted here? 



Anything and everything related to eTapestry.

You can also ask fellow Fundraisers how they are using their software. Have a tip or trick that makes your work day a little easier—share away!



But remember, let’s keep this Community friendly! Keep conversations civil and on topic.  



I have a technical question. Where can I get help?



If it’s technical support you seek – ask your question here in the Community. Chances are someone has already asked the question and the answer lives here. If not, a Customer Support Analyst or Consultant will chime in if a fellow Community member doesn’t beat them to it.



If you don’t find the answer you are looking for or need more specific assistance – you can always CHAT with a support agent. We’ll take care of any wonkiness you may be experiencing.



I have a feature request. Where can I share my idea?



Great! We’re all ears. Our team is constantly working on features and updates to make your life better, and we love to know which ones are most important to you. You can share your suggestions and vote on others in the Ideas tab.



Where can I find updates on new features? 



We'll be sharing improvements and new features (perhaps one you've requested) in the New Features category.



Who should I contact if...



I want to learn more about eTapestry? Here you go! 

I want to be a guest writer on your blog? Yay! Crystal.bruce@blackbaud.com     

I want to report a bug or issue? – post in the Community. If you don’t get the answer you are looking for, chat with support.



Cool! How do I get this party started?



First things first – 

Make sure your profile includes your name, your title, and your organization.

Then, enter any additional information about yourself that you want to share with the community. 









You can also add your picture as your icon. Photos look best when the height and width are the same length. 



Then introduce yourself to the Community.



You can then search the forums at the top of the home page.

 

OR you can explore the Best Practices categories to see if there are any questions that you can chime in on.



Most importantly -- have fun!



Like what you see? Have suggestions for our Community? Click HERE to leave us feedback!

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