Take the Customer Experience Journey Mapping Survey to Win $100

Have you ever used Customer Experience (CX) Journey Mapping or Design Thinking at your organization? CX Journey Mapping is a multi-step process by which cross-functional teams stand in their supporters' shoes and map the end-to-end interactions and experiences from the supporters' perspective.


It’s been almost seven years since hjc brought the Stanford Design School approach to Customer Experience (CX) Journey Mapping to the charitable sector. We thought it was time to take a step back and create a short but punchy research paper on what the sector is doing with CX Journey Mapping.


We hope you can help out! To learn more about your experience with CX Journey Mapping and to better understand how you use this approach, HJC has developed a super-short 2-minute survey. Based on the survey responses and our analysis, hjc, in partnership with Blackbaud, will compile a one-of-a-kind white paper on the current state of CX Journey Mapping in the nonprofit sector. We will distribute the white paper at various events and provide access online.


As a thank you for your time and insight, you'll be given access to this whitepaper. If you participate in HJC's brief survey, you'll also get a chance to win $100 Amazon, or Apple, or Google gift card based on your choice!