The New Blackbaud Community Is Here! 7265

The New Blackbaud Community Is Here!


Welcome to your new Blackbaud Community experience.

What's changed? Here are a few new exciting features!

The Blackbaud Community is now mobile friendly. You can now access Community on the go. The new look and feel is designed to give you the very best mobile and visual experience.

A few things you can check out/update:

Your profile page - you'll notice you have a new image you can upload. Your favorite city? Your school logo? A pic of your fur babies? You can now upload a photo that best represents you and your organization on your profile page.

Forums and blogs now have an auto-save feature after 10 seconds, so you won't lose any of your words.

When you log into Community, you'll notice only the products/solutions you chose are now in the top navigation bar, making for a cleaner experience as you move around the Community.

The search bar on forums is no longer at the top of the page, but easily accessible in a new pop up window at the top of the forums.

Adding a topic no longer opens on another page, you can now make a post in the popup editor once you hit "add topic."

💁‍♀️ All kinds of new emojis! Check them out in the editor under the smiley face.

It's not just likes anymore on forum posts, you can now give your fellow members a like, a heart, clapping hands, lightbulb, party horn, and an inquisitive face.

You can now tag discussions and then click on that tag to find other discussions around the same tag. #Awesome

Want to read a forum post without clicking into it? Just hover over the post!

There are so many great features with the new Community experience! We will be holding webinars soon to walk everyone through the new features, so be on the lookout for those.

Have you clicked around? What do you think?? Let us know in the comments below! 

#NewCommunity #NewCommunityFeatures #blackbaudcommunity
News Community News 11/10/2020 9:00am EST

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I noticed on a previous post one of the emoji's didn't work, when posting it showed as a ? ( ? trying the emoji here to see what happens)

EDIT: It didn't work, I'm trying to do the rock on hand emoji from the list selection

Something I've just twigged to is that formatting options have been limited; there is no way to change font or colour, as you could in the previous version.

In the Developer forum, I can select a basic format option only (plus bold, etc):

Weirdly, tho, in this forum, I can choose a font colour (plus bold, etc, tho not a font):

The reason formatting is useful for me at least is when posting code or other tech-y stuff so that it's more readable.

Could this be re-instated? (Or is it hiding in plain sight and I'm missing it?)

Cheers, Steve

PS Still seeing issues with posts and Likes not appearing until refreshing the page. #firefox

PS Another is that When entering hashtags, the format bleeds into your text (like this). And a minute ago, I couldn't save the edited post: the Save button didn't work. Weird.
I'm loving the new format, much easier to navigate around and read ?
Love the new look and feel! So many great features... thanks so much!
I am enjoying the new Community!
It is nice to have a new car to cruse in.  It does look nice on mobile.  It actually looks like NORMAL on mobile.  With all the technology that we have, and that ability to make it look nice on mobile, why can't we also make it user friendly on a desktop.  There are times when I view the community on my mobile device.  However, MOST of the time I view it on a desktop.  The desktop view would be MUCH nicer if it was not a Huge font size.
Certainly there must be a way to make it user friendly on both devices.
Thanks for the feedback! We will pass this along to our platform :-)
I really like the look of things! For some strange reason, it feels "brighter" and much easier to read. I find myself tempted to click on discussions/questions more than I had in the past. Everything just feels more inviting.

Major ❤ for the keyword hashtags within the forums. Plus, emojis/emoticons are easier to use (although at times it is wonky). I'll keep playing around and checking out the new features, but so far so good!! ?
Could the "Remove formatting" button be reinstated?

It was useful if you wanted to paste from, say, a draft email without setting all of the unnecessary formatting from Outlook.

Like this:

It was useful if you wanted to paste from, say, a draft email without setting all of the unnecessary formatting from Outlook.
In Reply or Post. The old version had a button where, if you select your post text, then hit it, it would remove all formatting. It's not a huge deal, I just miss it.
Hi Steven Cinquegrana‍ you mean in the reply? I do see like an abbreviated wysiwyg editor when I hit reply and it doesn't have the remove formatting.
Oh, this should be fun!  I can't wait until I have a bit more time to check it all out!
I have a comment I've been meaning to leave for quite awhile, so not necessarily reflective of the new format.

I very often attend webinars and want to recommend them to colleagues or clients either immediately or sometimes a few weeks later.  I can never find the recordings on the community.  And since I don't always remember the exact name, it takes awhile to search my email and calendar.

If there was a central place that listed the recordings from Blackbaud webinars, that would be a huge help.  Especially if there were filters so I could focus on FE or RE or some other product.  Does it exist already and I cannot find it?

A few come to mind:
  • One on actions and moves management in RENXT.  I've tracked the recording down in my email, but have searched for the exact session name in the community and had no luck.
  • A series of 3 sessions all about linking FE and RE.  This one was mind-blowingly good
  • A series of 3 (I think) sessions on PowerApps
Thanks much!!

Great suggestion, Karen.  I'll look into this and report back ASAP.
Well done!!  Much cleaner look. Hope I actually have some time to look around more.
? I LOVE this! And I do not love that I didn't see the email until AFTER the Open House ?! Can't wait to play around in the new Community!
Crystal Bruce‍  I thought I had replied - I used the build in emoji option. I am going to add one here. ? That is a wink emoji, not a question mark. ? (laugh emoji)
Crystal Bruce‍  Patti Hommes‍  I had that too somewhere! I was putting emojis but it turned into ???. Can't remember what I was replying to at the time - might have been a comment on that event for the Open House
I used the built in emojis!
Such a nice, clean look and more intuitive to find what I need more quickly!
Got my new cover photo set up! Have fun exploring all!
Very cool! Can't wait to check it out.
This is GREAT!
Brb, about to "party horn" EVERYTHING
Looking great - a much cleaner, modern look! And the easy social post option is a huge plus. Excited to dig in more!
Awesome! The mobile update is great, very excited to use that more and relay it to the team. These updates are wonderful, thank you Blackbaud team! ?
It looks great!