Under the new SKY employee update process - when an employee is withdrawn, we can only use “Immediately” OR a future date for “End date”. You then have to click on “Edit tenure”, and add a “Date Departed”: How hard would it have been to either use “End date" as end of employment date, OR add “Date departed” to the employee…
Hi! In using Core today, it looks like the Address fields on the Contact Card are getting updates like in Academics. Sadly, I'm having a problem. When I click edit to add the country, it erases the rest of the address fields. We use an integration from Ravenna to enroll new students. Even though Ravenna has “Country”…
Any tips on how to create an advanced list that excludes students who we know don't plan to reenroll next year? I've removed future enrollment years for these couple of students thinking that would work (it did not). Background: our K12 school sends targeted communication to families with 8th grade students on the topic of…
We discovered today that a number of recent Pushpages aren't getting to folks with aol email addresses. Anyone else have this issue?
We have a large number of school forms at my institution that require multiple signers. The automated email reminders configured for the form are helpful at notifying users about incomplete forms (while not reminding users of complete forms). However, in the case of forms that require multiple signers, if one parent signs…
***October 5th Update: Customer Service has been way better lately, and wait times are way down. Thank goodness. Hope everyone is having a better experience as well. Is anyone else having the hardest time getting customer support on the line? It's gotten worse since school started back. I have to wait 45 minutes at least…
We sent two announcement notifications to our faculty/staff today. Those set up to receive text notifications through Sprint or T-Mobile (who are merging) did not receive either text. I verified their phones receive SMS messages and that their phone settings are correct for notifications. I opened a ticket with support but…
Hi all! I'm at the very basic stages of trying to put together some suggestions or solutions to help our school improve our data governance practices. The biggest hurdle in my opinion is our over-provisioning of managerial roles in our system. We have more Platform Managers than is recommended, and many, many staff members…
I'm almost embarrassed to post this, but am I the only one that cannot figure out how to go “back” while navigating the Blackbaud help window pane? When I enter Core for example, in the upper-right, to the right of my user picture, there is a question mark in a circle. When clicked, this question mark opens a fly-out…
Hello - curious if anyone has a Policy & Procedure manual for Education Management K-12. Even if you have sections (EMS, Core, etc.) we'll take it!
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