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Improved Email Designer

Do you enjoy using Email in Raiser’s Edge NXT, but feel like the designer is a bit sluggish? Have you tried to position something in your message, but couldn’t get it in just the right spot? Or do you wish you could search for recipient lists rather than scroll through all of them? If so, then try out the new email designer!



How do I get access?

If your organization has access to Marketing, Email, select Try it out under Create your content in the current email designer.


Note: Don’t have this feature yet? No need to worry. We’re in the process of rolling the feature out to all Raiser’s Edge NXT clients.

What if I want to check it out, but don’t have time to learn the features before I send my next email?

For a period of time, you’ll have the option to return to the previous view after you select to try the new functionality. To revert back, select Return to classic look from the new designer.


I don’t have a problem with the current designer. Why do I need to switch?

You don’t have to try the new designer, but in the coming months, your account will automatically upgrade to use it. In addition to how efficiently you can view changes and precisely style messages, we added the new designer to promote a consistent experience across other areas of the application.

If you have additional questions, please contact Support, your Customer Success Manager, or post a question in the in comments section.

Posted by Kimberly Coughlin on Feb 6, 2019 3:36 PM America/New_York

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I need to to add an if/or merge field.  I want to merge either the preferred name or first name, if preferred name is blank.  Any thoughts on a work around for this?
  • Posted Thu 07 Feb 2019 09:12 AM EST
Hi Candy Edwards‍, I don't have a work around for this but it is part of our backlog for the future. Thanks for the feedback. It would be helpful if we could get it into the idea bank so others could vote and we could gain interest. Thank you! 
  • Posted Fri 08 Feb 2019 02:20 PM EST
Will we be notified before our account is automatically upgraded to this new designer?
  • Posted Mon 11 Feb 2019 02:27 PM EST
Hi Amy DePuy‍  - Have you tried the new designer yet? Is there a reason why you wouldn't want to switch over? We were hoping the option to switch back and forth for a few weeks would give everyone a chance to get used to the new canvas before we switch everyone over. Let me know your thoughts!
Michele Stender
Product Manager 
  • Posted Tue 12 Feb 2019 08:56 AM EST
We are so sad to hear that for the time being, those of us who use the mail function in Luminate Beta won't be able to use it in NXT. 
  • Posted Tue 05 Mar 2019 06:09 PM EST
Hi Katherine Sanderlin‍ Don't be sad! The issue has been fixed as of this week. I just confirmed that the refresh of all constituent data between Luminate Online and Luminate BETA is now complete. You should be able to successfully send emails through Luminate BETA again. Thank you for your patience with this issue! 
  • Posted Wed 06 Mar 2019 08:25 AM EST