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Holly's Helpful Hints: Discussion Posts

Happy Thursday, Blackbaud Community! Did you know that every week the Blackbaud Community has over 120 new questions asked and provides over 400 responses? That's a lot of information being shared and sometimes it's hard to keep track of everything that's happening. I'm here to help.

This week I'm going to focus on everything you find on a discussion post. To get started, click the title of the post to view its complete content. I'm going to use one of my current favorite posts from the Raiser's Edge Community as an example:
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Once you've clicked into the post, there's a lot you can do and learn. At the top of the post, you see the discussion breadcrumbs. This tells you where you are and what kind of post you're reading. In this example, the New Monthly Giving Program post was added to the General Discussions section of the Raiser's Edge Discussions. Below that is the title of the post and some post statistics. This post has 10 replies and has been viewed 72 times - it's a hot topic!

In the body of the post you can learn a little bit about the author by looking at her personal stats and her authority badges. In this case, Angela has posted 67 times and has been a member for about 18 months. She's a certified Raiser's Edge user and a Blackbaud Champion. You can learn even more about the author by clicking on their name and visiting their profile. If you have questions about what the badges are, you can always check out our badge glossary.

In the body of the post, you can also see the "status" of the post (answered/unanswered) and how many likes it has received. In this case, Angela's post has received one like and is unanswered. The status of a post can only be changed by the author or a community moderator. If Angela receives a response that completely answers her question, she can mark it as "best answer" and the status will change to "Answered." However, in posts like this, where there isn't really one "best answer" there's no real need to ever mark the question as "answered."

Below the body of the post, you will see four more action options: 
* Report
* Subscribe
* Bookmark
* Reply

The report action is there when content posted on the site violates our terms of use. Clicking that button fires an alert to the Blackbaud Community managers and we assess and act based on the content.

The subscribe option gives you the option to follow this conversation. You have the option to subscribe to instant, daily, or weekly notifications. We suggest instant or daily notifications, as weekly notifications can get unwieldy. If you are already subscribed to the discussion category in which the post appears, this subscribe option will not appear. Check your subscription settings if you have any questions.

Bookmarking is helpful when you see a post you'd like to revisit but you don't really want to receive emails about. Bookmarked content appears on the left side of your MyCommunity page, below your product selections.

Finally, reply let's you reply to the post. Because the Blackbaud Community doesn't have nested replies (i.e. being able to reply to a reply), we quote the content to which you are replying. If that is overwhelming, simply select the text and delete. I like to use the CTRL A shortcut to select all.

I hope you've found this week's hints helpful. I'll revisit discussions a couple more times in future posts - there's so much to... discuss!

If you have ideas for future helpful hints, hit me up in the comments section below.

 
Posted by Holly Herbert on Sep 15, 2016 9:43 AM America/New_York

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