Connect with other Blackbaud customers, discuss best practices, and get Blackbaud product updates.
AI adoption rarely happens all at once. Some organizations are just getting started, while others are embedding AI into everyday workflows with governance, oversight, and measurable outcomes. A recent Blackbaud blog, Understanding the Five Stages of AI Maturity, explores a framework from the Responsible AI Institute that…
Early adopters of Blackbaud's agentic AI tools, would you be willing to share more about your initial experiences and feedback? - How was your experience in setting up guardrails, defining your agent's personality, and defining an approval model before letting it run? -How have donors responded to outreach from your agent?…
Successfully implementing a new AI-powered fundraising solution is only the beginning of your journey. The real value comes from learning how to optimize it, adapt it to your organization's goals, and continuously improve outcomes over time. That’s why we’re excited to introduce the Development Agent User Group: a monthly…
Are You Ready for Agentic AI? Let’s Talk 👇 AI is already reshaping fundraising and nonprofit operations—but many teams are still asking the wrong question: 👉 “Should we use AI?” A better one might be: 👉 “Are we ready?” We’re hosting an upcoming session, “Are You Ready for Agentic AI? A Human-First Readiness Check for…
I'm excited to share that we enabled Send Solicitation Messages as an engagement option for our Development Agent. As we worked through the setup, I noticed a few things that may be helpful for others to keep an eye on. When given the option to use either a Blackbaud donation form or an external donation URL, I selected…
We’re seeing more and more fundraisers explore what agentic AI could mean for their day-to-day work—and one thing keeps coming up: There’s usually a moment when it clicks. A moment where you think: 👉 “An agent could do this…” Maybe it’s: Drafting follow-up outreach after a donor meeting Prioritizing which constituents to…
The Right Humans in the Loop: Where Should AI Live in Fundraising? Hey all, this new blog from Amelia Helm explores why that choice matters more than most of us think: https://blog.blackbaud.com/right-humans-in-loop-why-fundraising-ai-belongs-inside-your-crm/ Here’s the core idea: AI isn’t just about capability—it’s about…
…I’m going to post my own blog here to gin up some discussion. 😄 (But stick with me — it’s actually about you.) I wrote a post recently inspired by a totally non‑tech moment from my former life in a Charleston test kitchen: a sauce almost failing because someone forgot to leave out a knob of butter. No lack of talent. No…
The Blackbaud Product Update Briefings are happening May 5-7! Agents for Good™ is Tuesday, May 5th at 3:00 p.m. ET. Our Product Update Briefings showcase recent innovations and preview future plans, including many features and functionality sourced from community member ideas. Register today for the Product Update…
Welcome to the Agents for Good™ Community 🌱 Fundraising has always been a deeply human endeavor. Relationships, timing, instinct, trust built over years. No technology changes that. What agentic AI and Blackbaud Agents for Good™ can do is expand your fundraising capacity, handle the demands that can be overwhelming, and…
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AI is generating a lot of conversation across the social impact sector, but one question keeps coming up: How do you know an AI agent is actually successful? If you've been exploring agentic AI, evaluating results, or trying to determine what meaningful success looks like for your organization, join us on August 27 at…
