Connect with other Blackbaud customers, discuss best practices, and get Blackbaud product updates.
Early adopters of Blackbaud's agentic AI tools, would you be willing to share more about your initial experiences and feedback? - How was your experience in setting up guardrails, defining your agent's personality, and defining an approval model before letting it run? -How have donors responded to outreach from your agent?…
Successfully implementing a new AI-powered fundraising solution is only the beginning of your journey. The real value comes from learning how to optimize it, adapt it to your organization's goals, and continuously improve outcomes over time. That’s why we’re excited to introduce the Development Agent User Group: a monthly…
Are You Ready for Agentic AI? Let’s Talk 👇 AI is already reshaping fundraising and nonprofit operations—but many teams are still asking the wrong question: 👉 “Should we use AI?” A better one might be: 👉 “Are we ready?” We’re hosting an upcoming session, “Are You Ready for Agentic AI? A Human-First Readiness Check for…
I'm excited to share that we enabled Send Solicitation Messages as an engagement option for our Development Agent. As we worked through the setup, I noticed a few things that may be helpful for others to keep an eye on. When given the option to use either a Blackbaud donation form or an external donation URL, I selected…
We’re seeing more and more fundraisers explore what agentic AI could mean for their day-to-day work—and one thing keeps coming up: There’s usually a moment when it clicks. A moment where you think: 👉 “An agent could do this…” Maybe it’s: Drafting follow-up outreach after a donor meeting Prioritizing which constituents to…
The Right Humans in the Loop: Where Should AI Live in Fundraising? Hey all, this new blog from Amelia Helm explores why that choice matters more than most of us think: https://blog.blackbaud.com/right-humans-in-loop-why-fundraising-ai-belongs-inside-your-crm/ Here’s the core idea: AI isn’t just about capability—it’s about…
…I’m going to post my own blog here to gin up some discussion. 😄 (But stick with me — it’s actually about you.) I wrote a post recently inspired by a totally non‑tech moment from my former life in a Charleston test kitchen: a sauce almost failing because someone forgot to leave out a knob of butter. No lack of talent. No…
The Blackbaud Product Update Briefings are happening May 5-7! Agents for Good™ is Tuesday, May 5th at 3:00 p.m. ET. Our Product Update Briefings showcase recent innovations and preview future plans, including many features and functionality sourced from community member ideas. Register today for the Product Update…
Welcome to the Agents for Good™ Community 🌱 Fundraising has always been a deeply human endeavor. Relationships, timing, instinct, trust built over years. No technology changes that. What agentic AI and Blackbaud Agents for Good™ can do is expand your fundraising capacity, handle the demands that can be overwhelming, and…
AI is moving fast in the social impact sector—but for mission‑driven organizations, speed alone isn’t the goal. The real question leaders are grappling with is this: How do we adopt AI in ways that build trust, protect our mission, and expand human capacity—without losing what makes our work deeply human? To explore that…
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Are You Ready for Agentic AI? A Human‑First Readiness Check for Nonprofits AI is already reshaping fundraising and nonprofit operations—but many teams are still asking the wrong question: “Should we use AI?” A better one is: “Are we ready?” Join us on July 23 at 1:00 PM ET for a practical, human‑first conversation with…
