***October 5th Update: Customer Service has been way better lately, and wait times are way down. Thank goodness. Hope everyone is having a better experience as well. Is anyone else having the hardest time getting customer support on the line? It's gotten worse since school started back. I have to wait 45 minutes at least…
We sent two announcement notifications to our faculty/staff today. Those set up to receive text notifications through Sprint or T-Mobile (who are merging) did not receive either text. I verified their phones receive SMS messages and that their phone settings are correct for notifications. I opened a ticket with support but…
Hi all! I'm at the very basic stages of trying to put together some suggestions or solutions to help our school improve our data governance practices. The biggest hurdle in my opinion is our over-provisioning of managerial roles in our system. We have more Platform Managers than is recommended, and many, many staff members…
I'm almost embarrassed to post this, but am I the only one that cannot figure out how to go “back” while navigating the Blackbaud help window pane? When I enter Core for example, in the upper-right, to the right of my user picture, there is a question mark in a circle. When clicked, this question mark opens a fly-out…
Hello - curious if anyone has a Policy & Procedure manual for Education Management K-12. Even if you have sections (EMS, Core, etc.) we'll take it!
Hi, I'm trying to create mailing labels in Core with create Mail Merge but having a hard time figuring out how to set it up. Would anyone be able to share your set up on how you create a mail merge for mailing labels? In particular looking to be able to do it by separate grades/school level, but any template setup for a…
I'm not finding a great IdeaBank or Community for Case Central issues, so I'm posting here, but as an IT administrator, I would really benefit by an automatic notification every time a user at my institution creates a Case Central support case. That would help me to intervene when necessary and to become aware of user…
We are using the directories for our current family information. Part of why families use directories is to find carpool families in their vicinity. Is it possible to display all 700+ records at once? Limiting to only 200 makes it difficult for folks to use the directories in a meaningful way. Thanks!
hi! I am working on revamping our resource boards and I'd love some input from other schools on how you use these! I found some great examples looking through the community here, but I do have some more specific questions. * How can I create tiles for our Directories? * I saw someone had a tile that linked to the Nurses…
Happy New Year to all! My name is Jessi, and I’m the Product Manager for Core. The Core team is actively working on updates to the Roles and Access areas, and we are looking for your feedback. By completing a brief survey, you have an opportunity to shine light on the parts of the role editing and auditing experience that…
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