What's New In Blackbaud Raiser's Edge NXT® — January 13, 2026

Zohra Mutabanna
Zohra Mutabanna Blackbaud Employee
Fourth Anniversary Kudos 1 Blackbaud Staff
in Blackbaud Raiser's Edge NXT® Blog

Here are the latest changes in Blackbaud Raiser's Edge NXT for January 13, 2026.

Enhanced prospect pool segmentation with Prospect Insights Pro (for some of you)

To help you better segment prospect pools, you can now view and filter lists and queries using Prospect Insights Pro data models.

image.png

Prospect Insights Pro list category and value selection

For more information, see Identify Prospect Insights Pro Candidates using Lists or Queries.

Edit Prospect Insights and Prospect Insights Pro candidate disqualification details

To help you better manage prospect disqualification actions, you can now edit their details.

To edit disqualification details:

  1. Select Prospect insights activity history from a prospect's record or from the prospect's Analysis tab in Prospect Insights or Prospect Insights Pro.
  2. Select edit and make the desired changes.
image.png

Edit Prospect Insights or Prospect Insights Pro prospect qualification details

Include or exclude prospects with specific fundraisers in Prospect Insights and Prospect Insights Pro queues

To make filtering prospect queues easier, now you can exclude prospects based on their fundraiser assignment using the fundraiser filter.

To filter out prospects from a queue assigned to specific fundraisers:

  1. Select the fundraisers from the fundraiser filter.
  2. Select Excludes any of.
  3. Select Apply.

Unlock Smarter Fundraising with Chat for Blackbaud AI (for more of you)

We’re excited to introduce Chat for Blackbaud AI, powered by generative AI. This feature is designed to save you time, improve donor engagement, and make smarter, data-driven decisions — all within Raiser's Edge NXT. With AI-powered assistance, you can focus on what matters most: building stronger relationships and driving your mission forward. Instead of manually searching for answers, simply ask the AI to draft content, suggest creative ideas, or provide actionable insights based on your data and best practices.

bb-ai-chat.png

Think of it as having a helpful assistant:

  • You provide a prompt or question.
  • The system uses AI to generate a draft, suggestion, or summary.

You don’t need any AI technical knowledge to use this tool. Just type what you need, and the system will do the heavy lifting — saving you time and helping you focus on what matters most.

Note: Don’t see this yet? The ability to chat with Blackbaud AI is currently in Limited Availability (LA) for some of our customers. Look for full support and general availability in a future release.

How Can This Help You?

Here are some examples of what you can do with these new features:

  • Example “Write a thank-you email to donors.” Bonus! Give the chat some feedback about a detail you want added.
  • Example "Suggest three creative ideas for a year-end fundraising campaign."
  • Example “Summarize key details about [constituent name] for my next meeting.”
  • Examples “What are some best practices for re-engaging lapsed donors?” or “What follow-up actions are recommended after a donor meeting?”
  • Examples “Show me my top prospects for major gifts this quarter.” or “Show me a list of constituents to contact this week.”
  • Example “Show me a total of all gifts received for the [campaign name] campaign.” Tip: Some answers may include a link so you can see how Chat for Blackbaud AI answered the question. For this one, you can select View list to confirm the information.
  • Example “How do I customize the Home page?”

And this is only the beginning — AI can assist with many more tasks as you explore.

Tip: Keep the chat open as you navigate Raiser's Edge NXT. When new information is available, the chat will update automatically with summaries. For quick inspiration, try the suggested prompts to see what AI can do for you.

Tips for Better Results

  • Be clear and specific in your prompts.
  • Include context like donor name or campaign.
  • Review and customize the AI-generated content before sending or publishing.
  • Refine responses by asking follow-up questions.
  • Use it as a starting point — your expertise makes it great!

Why It Matters

Chat for Blackbaud AI helps you:

  • Save time by reducing manual research and drafting.
  • Stay focused on strategy instead of repetitive tasks.
  • Improve donor engagement with personalized content. Work confidently knowing you can edit and refine AI-generated content to match your tone and goals.

How to get started

  1. Enable generative AI features – Before you can use Chat for Blackbaud AI, your organization admin must opt in to generative AI features in your Blackbaud environment. Once enabled, the authorization applies to all current and future generative AI features across your Blackbaud products. For details, see Opt In to Generative AI Features Globally help. If you don’t opt in, your organization remains opted out by default.
  2. Set permissions – Solution admins must assign the Artificial intelligence role to users who need access to chat.
  3. Open the chat – In Raiser's Edge NXT, select the Chat for Blackbaud AI sparkle icon from the top navigation.
  4. Review the Quick Start guide – Learn how to write effective prompts, refine responses, and get better results with our step-by-step tutorial.

Categories