JustGiving - Employee Name on Main Campaign Page

Chantel Kuli · May 2023

Hi all,

Not sure if I will describe this well, but currently on our campaign, when you click on the main campaign page “Give Now”, it says at the top of the pop-up box “Support Jane Smith” instead of “Support Non-Profit". But when you make the donation through that box, it shows up on the main page of the campaign for the Non-Profit.

When you go to Share the Campaign, it doesn't say “Support the Non-Profit”, it says “Support Jane Smith”.

Rachel Cavalier · May 2023

@Chantel Kuli
That's a weird one - is it the name of the employee who set up the campaign? This might be one for the JustGiving support team.

Chantel Kuli · May 2023

@Rachel Cavalier It's the name of the employee who set it up, but we have 4 admin employees!

Rachel Cavalier · May 2023

@Chantel Kuli
I've had a look at the one we have active and it's the same for us too - my name is on there. Very weird.

Chantel Kuli · May 2023

@Rachel Cavalier I've submitted a ticket through BB Support for ours and they say an engineer is working on it - not sure if just working on ours or a larger bug in JG.

Rachel Cavalier · May 2023

@Chantel Kuli There's at least two organisations with the same bug, so hopefully it's a system-wide thing they can look at. I've contacted the JG support here for my org too.

Rachel Cavalier · May 2023

@Chantel Kuli This has now been fixed for us by JG (it was fixed a little over a week ago, but I've been away) - hopefully yours is too!

Chantel Kuli · June 2023

@Rachel Cavalier Hi Rachel, Yes! BB Support was able to fix it/the bug repair fixed it!

JustGiving - Employee Name on Main Campaign Page

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