How To Find Answers To Your Questions: Product Questions

Holly Herbert
Holly Herbert Blackbaud Employee
Tenth Anniversary Kudos 4 Participant Facilitator 1
in Community News
You can search the product communities for questions related to your product/solution. You can also search to see if another member has already asked the question and received an answer.


The search bar is located under "Recent Discussions" in your product Community.


You can use quotation marks to find exact phrases or # hashtags to find content that uses that hashtag.


You can also filter by "my topics" and conversations with "no response."

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Comments

  • Shelley Nappier
    Shelley Nappier
    Tenth Anniversary Participant Facilitator 1
    Thanks Holly.  I can't wait to try this out next time I'm in the "Community".
  • Eileen Disken
    Eileen Disken
    Tenth Anniversary Kudos 1 Participant Facilitator 1
    Thank you Holly. I always appreciate your helpful hints!
  • Cathy Spencer
    Cathy Spencer
    Tenth Anniversary Kudos 2 Name Dropper Participant
    Thank you, Holly!
  • Nancy Bakke
    Nancy Bakke
    Second Anniversary Kudos 1 Name Dropper Facilitator 1

    Anyone else notice that when you have say $5000 come in and you split the gift $4500 to Account 1 and $500 to Account 2, that it shows as $5000 to Account 1 when you run the report for Account 1?

  • Adrianna TomsFortson
    Adrianna TomsFortson
    First Anniversary Facilitator 1

    Hi, can anyone point me in the right direction to export a batch for payments from FE NXT to AvidXchange? Any assistance would be greatly appreciated.

  • Adrian Pitts
    Adrian Pitts
    Seventh Anniversary Name Dropper Participant Facilitator 1

    Hello can anyone help me in updating a recurring gift credit card in NXT?

  • Kimberly Neumann
    Kimberly Neumann
    First Anniversary Participant Facilitator 1

    Adrian P. Did you get any responses? I'm trying to figure out how to cancel a recurring CC gift.

  • Steff McCusker
    Steff McCusker
    Facilitator 1

    Did you ever get help with this, Kimberly? I'm sorry that I'm seeing only now (MONTHS later!) your question. You can go to the recurring donor's original gift ("recurring gift" NOT “recurring gift-pay cash”); open it up; near the top you have the option to “mark as” with a drop-down menu…the options are “on hold” “terminated” or “completed”! Hope that helps!

  • Steff McCusker
    Steff McCusker
    Facilitator 1

    I'm looking for a helpful way to indicate on people's RE NXT records that they have “unsubscribed” to something in Constant Contact. Do I just put that in a Note? I don't think I should code their email with DNC for this, but let me know if you disagree or have a policy/guideline in your org for this. Thank you!

  • Rhonda Hale
    Rhonda Hale
    Second Anniversary Name Dropper Facilitator 1 Blackbaud Certified

    how to break online credit card gifts into charitable and non charitable in gift management

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