Customer Success & You

13»

Comments

  • Patti Hommes
    Patti Hommes Community All-Star
    Seventh Anniversary Kudos 5 Commented in Discussion PowerUp Challenge #3 Gift Management
    Welcome and hello from South Florida!!

     
  • Megan Shackle
    Megan Shackle
    Tenth Anniversary Participant Facilitator 1 Boomerang (2024)
    Welcome Andy! Congrats on your new role!
  • Sage Evans
    Sage Evans
    Tenth Anniversary Kudos 1 Participant Facilitator 1
    Welcome to Customer Success and I know we all look forward to the increased communication.
  • Julie Lytle
    Julie Lytle
    Eighth Anniversary Facilitator 1
    Welcome Andy!

    One of my frustrations is the inconsistency I get when I reach out.  I have gotten completely conflicting answers when reaching out.
  • Brett Chapman
    Brett Chapman
    Ninth Anniversary Participant Facilitator 1 Loyalty Badge
    Welcome and good luck!  I certainly hope that you are able to improve upon the customer experience at Blackbaud.
  • Marilyn Garvey
    Marilyn Garvey
    Tenth Anniversary Kudos 1 Participant Facilitator 1
    Welcome Andy!  It would be great if we could have at least 1 member of a team who is with us for longer than 1-2 years.  We have been through 5 reps in as many years.
  • Becky Rine
    Becky Rine
    Tenth Anniversary Name Dropper Participant Facilitator 1
    A hearty hello to you from Southwestern Ontario, Canada! Fanshawe has benefited from some fantastic support from the Customer Success program (shout out to Tim Vire and his team!). I look forward to seeing what's ahead for us all.
  • Paul Sapiano
    Paul Sapiano
    Tenth Anniversary Participant Facilitator 1
    Support staff who know their product well, no more "We'll refer this to the (insert team name) team and someone will get back to you."
  • Sofia Bonnelly
    Sofia Bonnelly
    Sixth Anniversary Facilitator 1
    When I call customer service, I would like to be able to speak with representatives that have my same level of experience.

    Thanks for the opportunity.
  • Joanne Felci
    Joanne Felci
    Tenth Anniversary Kudos 5 Name Dropper Participant
    Hi Andy - welcome to your new(ish) role. I appreciate you reaching out to masses here in Community and hope you will 'walk the talk' you are representing. I've found support at Blackbaud to be a mixed bag - very good people, appreciate what they do. Customer Success Team members on the other hand are another name for Sales Reps (I believe) and they change frequently. It is also rather frustrating not knowing who to contact when, so if you can simply that and communicate in a more timely manner (such as when our Customer Success contact is changed) that would be a great improvement and beginning.
  • Carley Haynes
    Carley Haynes
    Ninth Anniversary Name Dropper Participant Facilitator 1
    Welcome!
  • J Kiku Langford McDonald
    J Kiku Langford McDonald
    Eighth Anniversary Kudos 1 Participant Facilitator 1
    I'd love to have regional gatherings for Altru users or an easier way to identify other customers in our region
  • Lauri Roberson
    Lauri Roberson
    Eighth Anniversary Participant Facilitator 1 Loyalty Badge
    Congrats on the new position. 
  • Cammi Derr
    Cammi Derr
    Tenth Anniversary Participant Facilitator 1
    I saw you at BBCon and enjoyed your energy.  I look forward to improvements in your area and have already noticed them in this short time you have been there.
  • Rachel Slager
    Rachel Slager
    Tenth Anniversary Kudos 1 Participant Facilitator 1
    Good luck Andy!  It feels like customer success staff have their work cut out for them to scale the software to the limits of budget and staffing at most organizations.  Tough job.
  • Andy Kearney
    Andy Kearney
    Seventh Anniversary Kudos 1 Participant Facilitator 1
    Hi Rachel.  Thanks so much for your post.  Customer success is certainly a passion of mine and I’m so excited to have this opportunity.  For me, it’s about changing all of the stereotypes that customers think about when they implement and use the technology solutions they purchase and create a positive experience that makes a meaningful impact for our customers.   I really look forward to staying engaged with our customers....learning from you and most importantly, striving to make your experience even better so that you can pass that experience on to the people with whom you engage.  I really appreciate your comments, responses, and suggestions 
  • Arturo Sayco
    Arturo Sayco
    Eighth Anniversary Kudos 1 Name Dropper Participant
    Greetings from the beautiful islands of Hawaii. Good luck!

     
  • Amber Buehlmaier
    Amber Buehlmaier
    Fourth Anniversary Kudos 3 Name Dropper Participant

    Thank you Andy! I look forward to learning more and interacting with others :)

Categories