Invoice and Statement changes - True totals

Paulette Wadsworth
Paulette Wadsworth
Fourth Anniversary Name Dropper Facilitator 1
in Blackbaud Tuition Management™ General Discussions

Is anyone else having issues with the new invoice and statements? I've had several families reach out to me as the totals listed are not correct. It is not including credits on the account from previous payments. I.E. Your next payment due $2,500 and should be $1,500. It puts in writing - This amount has been deducted from the total due amount seen below so the billing details will total a higher amount than is actually due.

Comments

  • Jamie Lyons
    Jamie Lyons
    Seventh Anniversary Name Dropper Facilitator 1 Blackbaud Staff

    Hi @Paulette Wadsworth, you are correct, this is a bug with the new einvoices but should be resolved after our release tomorrow morning. Apologies for the confusion this caused your families.

  • Paulette Wadsworth
    Paulette Wadsworth
    Fourth Anniversary Name Dropper Facilitator 1

    Hello Jamie,

    We are still having this issue. Any updates? Families are still reaching out confused by these.

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