Microsoft Azure Outage on October 29th, 2025

We understand that schools depend on our solutions, and that service issues like those experienced yesterday can be highly disruptive to your school community. We regret the frustration and inconvenience this outage caused.

Like many organizations, Blackbaud solutions experienced a service interruption due to a Microsoft Azure outage, which affected users attempting to sign in with their Blackbaud ID, including access to the Customer Support portal. According to Blackbaud system logs, the team noticed performance activity started to resume at 4:20 p.m. ET on October 29. Microsoft publicly announced the resolution of the global outage at 8:05 p.m. ET on the same day. Monitoring and assessment of Blackbaud systems is ongoing to ensure continued operational status.

As always, please visit our status page for real-time updates and the most current information on any incident affecting your solutions.

We sincerely appreciate your patience, understanding, and partnership as we worked through this unexpected situation together.