What's New In Blackbaud Raiser's Edge NXT® — November 18, 2025

Here are the latest changes in Blackbaud Raiser's Edge NXT for November 18, 2025.

Unlock Smarter Fundraising with Chat for Blackbaud AI (for some of you)

We’re excited to introduce Chat for Blackbaud AI, powered by generative AI. This feature is designed to save you time, improve donor engagement, and make smarter, data-driven decisions — all within Raiser's Edge NXT. With AI-powered assistance, you can focus on what matters most: building stronger relationships and driving your mission forward. Instead of manually searching for answers, simply ask the AI to draft content, suggest creative ideas, or provide actionable insights based on your data and best practices.

Think of it as having a helpful assistant:

• You provide a prompt or question.
• The system uses AI to generate a draft, suggestion, or summary.

You don’t need any AI technical knowledge to use this tool. Just type what you need, and the system will do the heavy lifting — saving you time and helping you focus on what matters most.

Note: Don’t see this yet? The ability to chat with Blackbaud AI is currently in Limited Availability (LA) for some of our customers. Look for full support and general availability in a future release.

How Can This Help You?

Here are some examples of what you can do with these new features:

• Example “Write a thank-you email to donors.”Bonus! Give the chat some feedback about a detail you want added.
• Example "Suggest three creative ideas for a year-end fundraising campaign."
• Example “Summarize key details about [constituent name] for my next meeting.”
• Examples “What are some best practices for re-engaging lapsed donors?” or “What follow-up actions are recommended after a donor meeting?”
• Examples “Show me my top prospects for major gifts this quarter.” or “Show me a list of constituents to contact this week.”
• Example “Show me a total of all gifts received for the [campaign name] campaign.”Tip: Some answers may include a link so you can see how Chat for Blackbaud AI answered the question. For this one, you can select View list to confirm the information.
• Example “How do I customise the Home page?”

And this is only the beginning — AI can assist with many more tasks as you explore.

Tip: Keep the chat open as you navigate Raiser's Edge NXT. When new information is available, the chat will update automatically with summaries. For quick inspiration, try the suggested prompts to see what AI can do for you.

Tips for Better Results

• Be clear and specific in your prompts.
• Include context like donor name or campaign.
• Review and customize the AI-generated content before sending or publishing.
• Refine responses by asking follow-up questions.
• Use it as a starting point — your expertise makes it great!

Why It Matters

Chat for Blackbaud AI helps you:

• Save time by reducing manual research and drafting.
• Stay focused on strategy instead of repetitive tasks.
• Improve donor engagement with personalised content. Work confidently knowing you can edit and refine AI-generated content to match your tone and goals.

How to get started

1. Set permissions – Solution admins must assign the Artificial intelligence role to users who need access to chat.
2. Open the chat – In Raiser's Edge NXT, select the Chat for Blackbaud AI sparkle icon from the top navigation.
3. Review the Quick Start guide – Learn how to write effective prompts, refine responses, and get better results with our step-by-step tutorial.

Frequently Asked Questions

Is my data secure? 

Yes! Your data remains secure. We follow industry-standard security measures to protect your information. Access to unapproved tools is restricted, and approved tools are vetted for privacy and compliance. AI responses are customized based on your organization’s data and respect your configured security permissions. For more details, see our Blackbaud AI Terms of Use.

Do I need technical skills? 

No. Just type your prompt and let the system handle the rest!

What if AI can't answer my question?

We’re always working to make Chat for Blackbaud AI more useful based on your needs. Your feedback helps us improve the experience and build tools that support your work. You can provide feedback in two ways:

• Select the thumbs up and thumbs down icons in the Blackbaud AI – Chat and add details.
• Submit suggestions and vote on ideas in the Raiser's Edge NXT Idea Bank under the Blacbaud AI - Chat category.

Automatically close donation forms when a campaign ends

To help you gracefully manage donation forms for fundraising campaigns that end, now you can close a form. Closing a form lets you:

• Set a date and time for the form to stop accepting gifts.
• Shows donors a custom message where you can include links to other forms or webpages.
• Avoid broken links or QR codes.
• Continue to view the form's statistics.

To learn more, see Close a Donation Form.

Track donation forms with Google Tag Manager

To give you more control in how you manage and track your organisation's advertising efforts, donation forms now support Google Tag Manager. To learn more about how to use Google Tag Manager with donation forms, see Track Donation Forms with Google Analytics or Google Tag Manager.

Track Constant Contact email engagement at a glance

Review how your Constant Contact email campaigns resonates with each constituent directly from the constituent record in Raiser's Edge NXT. The new Constituent Engagement tile brings Constant Contact campaign data to your fingertips, showing key interactions like opens, clicks, and bounces, giving you visibility into campaign performance. Use these insights to measure performance, refine outreach, and increase results.

For more information, see View Constant Contact Engagement Metrics and Constant Contact's help article, Constituent Engagement Add-In.