In Australia and the UK: Direct Debit Now Available for Donation Forms

We’re announcing a powerful new enhancement for Blackbaud Raiser's Edge NXT® users in Australia and the UK: Direct debit functionality is now available for Blackbaud Donation Forms! This highly anticipated feature gives your donors even more flexibility in how they give, while streamlining your organisation’s gift processing and improving donor retention.

With this release, organisations in Australia and the UK using Raiser's Edge NXT’s Optimised Donation Forms can now accept new direct debit payments alongside other popular methods like credit cards, PayPal, Venmo, Apple Pay, and Google Pay. Enabling direct debits on donation forms is now a simple process, allowing nonprofits to seamlessly incorporate this payment option. Additionally, donors are able to select direct debit as a secure and convenient way to make their contributions, further expanding their choices and enhancing the overall donation experience. This builds on previous releases, making direct debit globally available for all Raiser’s Edge NXT customers.

Adding a Gift in Raiser’s Edge NXT Web View

Also, organisations in Australia and the UK using Raiser's Edge NXT’s web view can accept new direct debit payments alongside other payment methods. When you add a gift in Raiser’s Edge NXT web view, the direct debit agreement link will be emailed to the donor automatically.

Why It Matters

Direct debit is a game-changer for organisations looking to grow their sustainer programs:

• Increase donor retention: Recurring gifts via direct debit are less likely to fail due to expired cards or payment issues.
• Reduce administrative overhead: Payments are processed automatically, and failed payments can be retried without manual intervention.
• Lower transaction fees: Direct debit typically incurs lower fees than credit card transactions, meaning more of each donation goes directly to your mission.

By leveraging direct debit, nonprofits can build stronger ongoing relationships with their donors through seamless, predictable giving. This payment method empowers organisations to dedicate more resources to their mission rather than to administrative tasks, ensuring lasting impact in their communities.

Key Benefits

Direct debit enhances your donation forms by providing a range of practical advantages for both your organisation and your donors. These key benefits make this payment method a valuable addition to your fundraising toolkit:

• Automatic installment processing: Recurring gift payments are processed automatically on the day specified by the donor—no manual intervention needed.
• Fully automated mandate handling: Direct debit instructions/requests are automatically sent and updated as needed when payment details change.
• Donor-friendly: Mandates are emailed directly to the donor for easy confirmation.
• Audit-ready: Mandates, including historical mandates, are stored on the gift records for easy tracking and compliance.
• Clear status visibility: Easily see the direct debit processing status directly on the gift record in Raiser’s Edge NXT, providing immediate insight into where a payment is in the processing lifecycle.

Australia view	UK view

Direct debit agreement and status on the gift record:

Together, these key benefits empower nonprofits to streamline their operations, reduce administrative burdens, and ultimately raise more funds by offering donors a seamless and reliable giving experience. By saving valuable time and maximising donation revenue, organisations can focus more on advancing their mission and less on day-to-day processing tasks.

Unlock Effortless Giving with Direct Debit

This enhancement will make it easier for your supporters to give, while helping your organisation save time and maximise the impact of every donation.

Please note: With this release, organizations can begin creating new gifts using direct debit. Blackbaud is actively working on a follow‑up enhancement to support the migration of existing direct debit gifts, which will be available in a future release.

Ready to get started? Enable direct debit on your donation forms today and experience the difference!

• Users in Australia, click here.
• Users in the UK, click here.

To enable recurring gift management in the portal:

• Users in Australia, click here.
• Users in the UK, click here.