RE - unable to paste into Notes tab, new notepad in database view

Veronica Renzo
Veronica Renzo
Tenth Anniversary Kudos 3 Name Dropper Participant
in Blackbaud eTapestry® General Discussions

Just recently, my corker can no longer cut and paste from Gmail or word into notes in database view. I can cut and paste but when I paste into notes, the text is in a box and I can't edit it at all. However, my other coworker has no issues. Has anyone else come across this? I contacted support and they said: I want to share what our engineering team has to say about this issue. Your local Microsoft Office clipboard is separate from the clipboard for Blackbaud Hosting Services. This is why you cannot copy sometimes from a program installed on your computer into RE while you can copy text within RE. Consequently, copy/paste operations may work intermittently when transferring clipboard information across Blackbaud Hosting Services's Citrix connection. This is a known limitation of Citrix software rather than Blackbaud Hosting Services. Blackbaud is unable to address this issue because it is related to third-party software. You can refer to this article for more information on this - https://kb.blackbaud.com/knowledgebase/articles/Article/51910

Any thoughts on this other than using NXT ? Thanks

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  • Crystal Bruce
    Crystal Bruce admin
    Tenth Anniversary Kudos 5 December 2025 Monthly Challenge First Reply

    @Veronica Renzo Hello! Is this a Raiser's Edge question? If so, I can move it the Raiser's Edge community.

  • Faith Murray
    Faith Murray
    Tenth Anniversary Kudos 5 First Reply Name Dropper

    @Veronica Renzo Wow, that's a real issue! My only thought would be that, since your other coworker has not experienced any trouble so far, maybe check to see that you are using the same version of Citrix and Word as he/she is. On occasion, our IT director has had to uninstall a program update or two until a later patch comes out, due to compatibility issues with Citrix.

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