How can I correct the dollar amount for a credit card deposit?

Brent Miller
Brent Miller
Name Dropper First Anniversary Facilitator 1 Blackbaud Certified
in Blackbaud Raiser's Edge NXT®: General Discussions

We have entered a $1,000 credit card deposit, but accidentally entered it as $100. Is there a way to edit that original entry and get it to charge the credit card correctly, or do we just need to do an additional deposit for $900?

Comments

  • JoAnn Strommen
    JoAnn Strommen Community All-Star
    Tenth Anniversary Kudos 5 PowerUp Challenge: Product Update Briefing Feedback Task 3 2025 bbcon Attendee Badge

    @Brent Miller Welcome to the BB Community forums.

    I don't believe there's a grace period to makes changes. Are you using BBMS? If the card was already charged $100 and gift is supposed to be $1000, you could 1. do second charge for $900 OR 2. pay finance fees on the $100 charge, and on a refund of the $100 and run a new a charge of $1000.

  • Brent Miller
    Brent Miller
    Name Dropper First Anniversary Facilitator 1 Blackbaud Certified

    @JoAnn Strommen
    Yes, we are using BBMS, and will do your first option and do a second charge of $900. This is brand new to us, so thank you so much for your quick response!

  • JoAnn Strommen
    JoAnn Strommen Community All-Star
    Tenth Anniversary Kudos 5 PowerUp Challenge: Product Update Briefing Feedback Task 3 2025 bbcon Attendee Badge

    @Brent Miller No problem. As a courtesy I would reach out to donor and just let them know why two charges. :)

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