Merging Constituent Records

Newbie here. I'm merging duplicate constituent records in Raisers Edge and want to be sure I'm capturing everything properly. There doesn't seem to be a place to indicate that the address of the duplicate record should be merged into the master record and thus overwrite it. There is no place to select Address in the Merge Constitutents Merge From-->Merge To popup. How do I do that?

Comments

  • Alex Wong
    Alex Wong Community All-Star
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    @Laura Taylor
    Biographical information will include address

  • @Laura Taylor

    Always merge duplicates in NXT then left over information in RE database view. That way you won't miss anything in the merge. There are documents you might find helpful such as Austen Brown's documentation on this process. If you can't locate it, I can pass it along later.

    Annette

  • @Annette Rurka thank you! If you can point me to Austen Brown's documentation I would really appreciate it. I'm such a newbie I don't even know where to start looking. ?

  • Christine Robertson
    Christine Robertson Community All-Star
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    @Laura Taylor I'm guessing that you are merging in database view given your post. If you are not in RE NXT, that is all that you would have available to you, but if you are in RE NXT, I would definitely recommend the webview so that you don't lose any attachments in webview.

    When it comes to losing data, there are a few different schools of thought, but I tend to merge all data and then open the records in webview and remove any duplicated data (if the address shows up twice, constituent codes, etc.). Others will select only the data that they want to merge to save the clean-up time.

    A couple of resources to share:

    Level Up with NPact Services - Merging Duplicates webinar recording

    Webinar Slide deck (with links to additional resources)

  • Austen Brown
    Austen Brown Community All-Star
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    @Laura Taylor - Welcome to BB Community Forums! If you have RE NXT, you'll need to start your merge within Web View first. Here's a post that explains step-by-step what you need to do:


  • @Laura Taylor

    I am sure that the documentation will go over this, but always look at the relationships. I always make sure not to delete the record and I screen-shot the gift information as a belt and suspender approach. I am not sure if you are tracking prospect information but I would also look at that post clean up. There are a few other areas that you will need to review, as a due diligence.