Not all of the American Express charges are showing on the deposit summary
The total amount of credit card charges on the Total Revenue and Payment Reports is matching the credit card disbursement total, but not the deposit summary. The American Express amounts are split into 2 different amounts. I have to manually add one of those to the deposit page to make the totals match. Anyone else experiencing this issue? I have been attempting to get results from Blackbaud support, but it has been over a month and I have no answer.
Thank you
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Comments
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@Vicki McBride Hi! I am going to move this to general discussion in Altru, since there are more subscribers to this forum. I'm also going to check on your case with my team!
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@Crystal Bruce Thanks! I appreciate it
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