Altru users and staffing structure

Laura Taylor
Laura Taylor
Fifth Anniversary Name Dropper Facilitator 1 June 2023 Monthly Challenge
in Blackbaud Altru® General Discussions

Hello,

Since Altru is an institution-wide database, I was wondering how your organization has structured staff around Altru administration and usage.

What department does the database administrator reside in? Does this position have other responsibilities in your organization? Do you centralize things like program creation?

We are incredibly siloed at our organization and because of this, we have not figured out a way to organize our staffing that completely works for us. An institution-wide database is also relatively new which of course comes with change.

Thanks!

Comments

  • Dyvar Anderson
    Dyvar Anderson
    Name Dropper Participant First Anniversary Facilitator 1

    @Laura Taylor

    The database admin/manager is in the administration department. This position does create events to push to the website. There are others in the education department who can create events as needed too. Other employees do have access to the database and can create certain records and run reports. As a best practice, I recommend sharing the wealth in terms of this type of resource, but also create a workflow of how the data should be managed, added, modified, etc.

  • Joe Killian
    Joe Killian
    Kudos 2 Second Anniversary Name Dropper Facilitator 1

    @Laura Taylor
    @Laura Taylor

    We're also a little bit siloed, and some jobs overlap.

    The Altru Admin is housed in the IT Department, under the Admin branch. The admin oversees org-wide implementations, third-party integrations, sets best practices, and attempts to keep the entire org on the same page.

    The “data admin” piece is split under two people, the Altru Admin and an Advancement director in Membership.

    Events are created in the Programming and Membership Department, respectively.

    Admissions and gift shop are handled by guest services.

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