BBID Enhancements - Timeline Delay for Education

Dear Community,

When possible, we try to provide the advance notice you need before changes impacting end users are released. However, we can rarely guarantee exactly when features in progress will become generally available. Thus, our early transparency regarding the targeted release date inherently involves some uncertainty.

As a result, we want to let you know the timing for implementation will be one week later than originally communicated. Users of the education solutions listed below will experience the Blackbaud ID enhancements on Tuesday, April 23, 2024:

• Blackbaud Billing Management™
• Blackbaud Enrollment Management System™
• Blackbaud Financial Aid Management™
• Blackbaud Learning Management System™
• Blackbaud School Website System™
• Blackbaud Student Information System™
• Blackbaud Tuition Management™
  

Our goal is to ensure a smooth transition by mitigating risk and maintaining availability of your solutions. For the BBID enhancement project, we took extra due diligence actions in our product development including:

• Synthetic testing of high BBID login volume before release
• Implementing the change for users of Blackbaud’s business solutions before education solution users (including your students, staff, and K-12 parents) to ensure all is working as designed and to address any unlikely issues
  

ICYMI: In March, we let you know about upcoming enhancements to Blackbaud ID (BBID) and the benefits to your organization, including an improved user experience and increased reliability of your BBID. View the BBID Migration page, for details. Additionally, organization admins will soon receive this notice via email.

Thank you for understanding. We acknowledge that there is never a good time to implement changes that impact your users, and we appreciate your patience and the work you do to support your organization.

Yours in partnership,
Jessi Walters, Sr. Product Manager