SKY API Cohort 500 Errors

Luke Graham · March 30

Hi,

I'm hoping this has not been posted yet and not an issue with my own configuration, but it seems that every API request I make to the SKY Developer Cohort results in:

500, Server Error, The service is currently unavailable, please try again.

I have tried regenerating both my access tokens and subscription keys. The OAuth procedure works (it allows me to authorize my application with the cohort) and returns a code which can be successfully exchanged for an access token.

Thank you.

Ruben Perez · March 31

@Luke Graham

We've been experiencing the same thing, as if the SKY Api for schools is down in general.

I'm sure @Stephen Boyle and his team are on it. R

Luke Graham · March 31

@Ruben Perez That’s reassuring, thanks for confirming.

Todd DeSchuiteneer · March 31

Good afternoon @Luke Graham and @Ruben Perez . I am a member of the Support team at Blackbaud and I just wanted to confirm our internal teams are looking into the 500 errors returned when attempting to make a call to the demo environment. Once I have more information I will reply on this thread.

Todd DeSchuiteneer · March 31

Blackbaud's internal teams are working to address the 500 errors returned when making calls to demo environments. At this time there is no ETA for when the issue will be resolved. We apologize for the inconvenience.

Jon Gosling · April 1

Hey @Todd DeSchuiteneer - just letting you know that we're keen on seeing a resolution asap as we're in the middle of some integration testing… cheers

Todd DeSchuiteneer · April 1

Hi all, our team was able to resolve the issue and you are now able to make successful API calls to the demo Cohort environment. Thank you for your patience while we addressed the issue.

Luke Graham · April 1

@Luke Graham Thank you all.

Ruben Perez · May 27

@Todd DeSchuiteneer

Just reaching out again regarding this as it seems that all calls to the demo MySchool App cohort environment seem to be timing out again. To be clear, we're able to authenticate, get access tokens, but then any subsequent requests on this environment fail.

Todd DeSchuiteneer · May 27

@Ruben Perez thank you for letting us know. I have our team looking into the issue now.

Todd DeSchuiteneer · May 27

@Ruben Perez this environment should now be functional. I apologize for the inconvenience while we addressed the issue.

Ruben Perez · May 27

@Todd DeSchuiteneer

Confirmed it's working! It seems to be correlated somehow when some sort of authentication issue happen on the BB ID perhaps.. I've seen it happen when there is some general BB update or maintenance window and then the logins in general work but this environment goes down.

Anyway, back to mobile app building, thx again. R

SKY API Cohort 500 Errors

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