Blackbaud ID Migration: May 8, 2024

Jessi Walters
Jessi Walters Blackbaud Employee
Seventh Anniversary Kudos 5 Name Dropper Participant
in Blackbaud Higher Education Solutions™ General Discussions

The Blackbaud ID migration is scheduled for Wednesday, May 8, 2024.

Although this update was originally scheduled for April, it was temporarily delayed to ensure an optimal experience for users of Blackbaud's education solutions. May 8th was carefully chosen to avoid a common tuition payment day, to allow other significant product enhancements to release on Tuesday, to minimize disruption of the end-of-year season, and to provide you with at least a full business day of notice. The new BBID experience will be enabled between 8 a.m. and 6 p.m. ET on Wednesday to ensure our award-winning Support team is available to assist you if needed. If users are already logged in, then they will not be interrupted; they will simply see the new BBID experience when they next log in.

As a reminder, the Blackbaud ID Migration site has lots of resources to help answer any questions you may have: https://docs.blackbaud.com/bbid-docs/migration

Yours in partnership,
Jessi Walters
Sr. Product Manager - Core

Comments

  • Jessi Walters
    Jessi Walters Blackbaud Employee
    Seventh Anniversary Kudos 5 Name Dropper Participant

    The Migration has begun. Your users who move through a fresh login process should see the new experience this afternoon. About 25% of users who logged in since 11:50 ET are on the new experience. As previously mentioned, users who are already behind the login will not notice anything until they are logged out and go through the login process again.

    The changes roll out to customers serially, kind of like legs are covered in sequence as a person pulls their pants on in the morning. Goofy analogy, but it helps illustrate why not everyone sees the new experience all at once - it's not as simple as an on/off switch. :)

    If you have any trouble, please contact Support as your first action. They are best positioned to help, but of course I'm here to listen for any unlikely issues!

  • Jessi Walters
    Jessi Walters Blackbaud Employee
    Seventh Anniversary Kudos 5 Name Dropper Participant

    In the time it took to compose that message, we jumped to 92% of fresh, non-SSO logins on the new experience!

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