Anyone else having Data Import issues?

Grant Harrison
Grant Harrison
Third Anniversary Kudos 1 Name Dropper Participant
in Blackbaud Higher Education Solutions™ General Discussions

Hello,

Since about Wednesday of last week, I've noticed data imports in CORE have become incredibly slow. The ticket I put in with BB support suggested a cookies/cache issue, so I've ran imports with another computer and I'm noticing this.

At times, it runs decently. It imported 1000 records to the publishable custom field within 25 minutes. That's good and normal. I'm currently importing 2 section enrollments that is still being created 2 hours later. That's right, 2 students enrolling in a class has taken over 2 hours to do a user_id, section_id import

I wanted to see if anyone else has had issues this past week and any suggestions? I've been more successful running imports in off hours, but these imports have been brutal the last week

Comments

  • Dawn Alonso
    Dawn Alonso
    Sixth Anniversary Kudos 3 Name Dropper Participant

    @Grant Harrison

    I just did 3 Finacial Aid imports this week, none seemed to have any issues. I was actually surprised at how quickly the validations came back, usually took much longer last year. Do you validate first? I know it is an extra step but it I find it usually helps correct issues which might bog you down. I did create and idea to be able to click the validation file and be able to process instead of having to re enter the whole thing. If I can find the link I will post it.

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