Sky API "try it" not working - on prem using firewall

Dawson Richey
Dawson Richey
Third Anniversary Participant
in Blackbaud CRM™ APIs

My team and I have been trying to get a successful request using the “try it” feature in the Sky API developer portal. Does anyone else have experience getting a successful connection that is on prem and your Blackbaud CRM link is behind a firewall?

This is the error message we are getting.

b54ecb95ef1c54817b70d44ae8b06d10-huge-im

Comments

  • Patton Hilliard
    Patton Hilliard
    Seventh Anniversary Name Dropper Facilitator 1 Blackbaud Staff

    @Dawson Richey Is your CRM instance behind a firewall that blocks inbound traffic from IPs that aren't explicitly given access? Blackbaud can't currently guarantee that all Infinity SKY API traffic will come from a single or range of IP addresses.

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