Upcoming change to log in experience for organization users of Blackbaud Internet Solutions® when your organization is hosted by Blackbaud.

This change provides additional security and eases the burden of preparing for and using Blackbaud ID (BBID) with Blackbaud CRM® and Blackbaud Internet Solutions®, delivering a seamless log in experience between systems.

• Organization users will only be able to log in to Blackbaud Internet Solutions via Blackbaud CRM

• Organization users logging in via any other method such as the website login page or the Login.aspx will encounter a username and password error and will be unable to continue to the website.

Organization users are users which are CRM application users mapped to BBIS website users who manage your organization’s website through the Web feature area.

The log in experience for all other Blackbaud Internet Solutions users (e.g. supporter/donor/alumni) will remain unchanged.

This change will be automatic after upgrade to Service Pack 35 Hotfix 1; however, we will be enforcing this change across all hosted client instances on or before April 1st 2024. A further community blog post will confirm when this change is to take place.

Please see this knowledgebase article for more details.