Blackbaud Raiser’s Edge NXT Portal Enhancements: Increasing Donor Delight

Tanya Fitzgerald
Tanya Fitzgerald Blackbaud Employee
Ninth Anniversary Kudos 5 Name Dropper Participant
in Blackbaud Raiser's Edge NXT® Blog
Last year, Raiser’s Edge NXT released a customizable online portal to help constituents stay connected with your organization.

With the initial release, constituents could:
  • Update personal and contact information ensuring that it’s always up to date in your database.
  • Save payment methods so their payment information doesn’t have to be entered each time.
  • View their life-time giving history.
  • Give one-time or recurring gift.
  • View their recurring gift schedule and stop future payments.
However, many constituents expect more. They want to know they have complete control of their giving – especially when they spread gifts across multiple payments. To further empower supporters to self-manage their information, and to build trust between them and your organization, the portal now includes additional options to manage recurring gifts.

Constituents can now:
  • Edit gift amounts for scheduled payments.
  • Edit the frequency and schedule of recurring gifts.
  • Skip payments.
  • Pause their giving.
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They can also email giving statements to themselves for the last calendar year or the year-to-date.

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To learn more about the features of Portal, check out Blackbaud Raiser’s Edge NXT Portal: A New Way of Digital Engagement. Also, check out the demos below for a virtual tour.


Blackbaud Raiser's Edge NXT Portal: Donor Experience


https://www.youtube.com/watch?v=yhj1_nZjAec

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