We have an admission event tomorrow and I am trying to export the info from the event registration forms into a spreadsheet. Even if I have both the current school and sending school boxes selected, the columns show up blank. Support does not know why this is happening. Is anyone else having an issue pulling the info from…
We have International Families who do not have US bank accounts and every year they experience issues submitting their contract payment online. I would love to hear if anyone else experiences this same issue with their International families and do you have a workaround or solution?
Using the normal contract, we have families with multiple children who asked whether they could save their payment details to their parent account so they don't need to re-enter payment details for each contract. Any suggestions? Are there workarounds or is there something we might need to change on our Merchant Services…
We just posted enrollment contracts. All of the contracts returned “undefined” fields where all text fields show. See example (I blurred out person information). Any text that you see is info that Blackbaud provides (or family has filled in). Any text field we created comes back as “undefined”. I have 6 different contracts…
I am trying to avoid having two separate enrollment contracts but would like to include a section in our enrollment contract that requires parents to read and more importantly sign off on our financial aid policy, however, this section of the contract should only appear on the contracts that include financial aid. Hoping…
We are having a tricky time with event registrations - it looks like there was an update recently? Is anyone else having problems? We were getting an un-helpful (no explanation) error message trying to process. We finally tried not creating an account for the parents and it went through, but there was no indication that…
Hello, I looked through KB but didn't find anything that addresses this issue. We want to send a notification to our Finance email when a amended contract type is submitted. The notification only needs to include the child or parent's name. Is this possible? Is it possible to create custom notifications? If not, this is…
Hi all, I posted a more general question about this in in July here. My question now is how to actually handle these students in EMS. We can “re-apply” them to the coming year so they have the correct entering year, which is fine for allowing us to assign contracts accordingly. However all data from admissions checklists,…
I'm wondering if anyone else is having a problem processing inquiries. This started yesterday for us.
Our school is switching to having two signatures required to consider a contract complete. However, in the case of 1 signature and the deposit has been submitted we want to go ahead and process that contract and consider the student enrolled. Is there a way to do this??
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