Confirmation Email from Online Form through BBNXT

Kym Williams

I have created an online form via Blackbaud NXT. Submission worked, but never received a confirmation email, to donor or internal emails. Any help on troubleshooting the problem would be great

Austen Brown

Hi Kym Williams‍ - Check your junk mail folder. This happens a lot when receiving confirmations/test messages from any email provider that is sending an email your behalf.

Shimmy Ohana

I am curious how you created the online form via BB NXT, I have not seen this feature.

Kym Williams

­­­­Under the Tools menu on NXT you can find
an option that is Donation Form Designer

Kym Williams |
Director of Public Relations

Post Office Box
1078 | Jackson, MS 39215

Office: 769-777-1010 | Mobile: 601-942-4530

kym.williams@mycanopy.org | mycanopy.org

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