Service Manager Communication Department Mary's Meals USA Remote

Magdalena Sarnas

We are hiring! I'm excited to announce a new role at Mary's Meals USA in our Communications Department for a Service Manager. This person will act as a Creative Account Executive and help us keep our marketing and communications projects moving as we strive to feed more children in their place of education. I've attached the job description--feel free to pass it along and send me a message if you have any questions.


Purpose of the Communications Service Manager Role This is a key role in the development and implementation of the strategic priority of expanding the grassroots community for Mary’s Meals USA. The Communications Service Manager works as a liaison between the MMUSA channel activities and the delivery of the communications collateral materials. The Communications Service Manager works with internal customers to define their goals for each project, ensures alignment within the current strategic plan for MMUSA, and creates a project plan with the service areas required to do the work. That could include freelancers, Mary’s Meals International (MMI) Communications staff, and other internal stakeholders. Within the terms of a RACI, the Communications Service Manager is accountable for ensuring that the parties who are responsible deliver their work on time and as requested. This role is expected to act as project leader for the projects in the Communications queue. This means that the Communications Service Manager communicates goals, deadlines, and project requirements to other employees, and alerts the Director of Communications if a project is going to be delayed or encounters other problems. The Communications Service Manager helps the internal customers fully understand what support is available through MMUSA and MMI. This role helps the internal customer discover what they are looking for in terms of products and/or services and ensures the project will help MMUSA achieve growth.


Principle duties The Communications Service Manager reports to the Director of Communications. In addition to managing the service projects, this role actively participates in high-level planning and brainstorming for the Communications Department. On a project-by-project basis, this role is responsible for fully understanding an internal customer’s needs and determining whether a business can meet those needs. In addition, this role works with the Director of Communications to establish a working rhythm and strategy for the communications department. The Communications Service Manager monitors the project work to ensure the customer’s requested services are delivered on time, on budget, and meet the internal customer’s requirements.


Additional duties of the Communications Service Manager include:

Communicating with internal customers and gathering information about a project's scope, budget, and timelines.

Meeting with other MMUSA leaders to discuss internal customers' project goals, progress, and outcomes. • Developing budgets and timelines for internal customers.

Coordinating teams/individuals required to meet project milestones. www.marysmealsusa.org 2

Copy editing and proofreading materials before they are presented to the internal customers. May occasionally provide content/copy for a project.

Provides input for a project’s after-action report, as well as recommendations for future projects.


Knowledge, Skills, and Abilities


The role of the Communications Service Manager requires excellent communication and interpersonal relationship skills in order to act as a liaison between the internal customer and other involved parties. Additional skills and qualifications include:

• Strong written and verbal communication skills

• Experience managing cross-functional projects.

• Creative thinker—must be able to brainstorm and visualize unique opportunities for the internal customers as well as MMUSA as a whole.

• Skills and experience reviewing email and web analytics and using the data to help drive decision-making.

• Account management experience, preferably with an agency background.

• Exceptional system, process, and organizational skills. Excellent time management skills. Must be able to manage multiple projects seamlessly.

• Skilled in navigating challenging conversations, i.e., deadline and budget conversations. Default is to seek solutions that aim to find a satisfactory resolution for all parties.

• Ability to learn and adapt quickly, highly self-motivated, has an enthusiastic and proactive attitude.

• Strong interpersonal/customer service skills

• Experience managing and preparing budgets. Requirements

• Bachelor's Degree in Marketing, Project Management, Business or related field preferred. May be substituted for 5 years of experience in project or account management.

• Minimum of 3 years relevant experience as a project manager, account executive, or marketing service manager.

• Excellent verbal, written, and interpersonal skills.

• Excellent time management and organizational skills.

• Proficient in Microsoft Office, content management systems, and social media platforms.