CRM Systems Leader

Steve Bare

CRM Systems Leader

Inspired by the opportunity to do meaningful work and serve others, the CRM Systems Leader contributes to Chapman Foundation for Caring Communities’ (CFCC) mission by managing Raiser’s Edge NXT and Almabase to ensure the goals and mission of the organization can be met. A master of detail and quality, this team member loves the stories woven into data and brings them to life for the rest of the team, helping us improve our ability to elevate people-centric practices and foster Truly Human Connection.

CFCC Global Competencies

• Powerful passion for living and achieving the Chapman Foundation for Caring Communities® mission and vision.
• Exceptional emotional intelligence skills (self-awareness, self -management, social awareness, and relationship management) in reading self and others, and situations, demonstrating strong interpersonal skills, valuing others, and using wisdom and discernment in decision making and all actions.
• Tenacious team builder, relentlessly valuing others and their gifts, resolving conflict appropriately, and fostering the growth of team members at all levels.
• Persistent leadership, consistently demonstrating leadership excellence by demonstrating exceptional capacity and responsibility for critical thinking and problem-solving, using wise judgment, and utilizing people-centric approaches when achieving goals, implementing projects, and leading others.
• Inherent integrity, demonstrating belief in positive intent, acting with honesty, thoughtfulness, fairness, and trustworthiness.
• Adaptability, flexible and open to new ideas, encouraging others to value change, seeking to understand need for change, and – when change is required – modeling positivity, persistence towards goals, and ability to adjust tasks and timelines accordingly.

Key Skills and Job Requirements

Expert in Raiser’s Edge NXT and Almabase: Superuser of the platforms, maintaining data integrity, running reports, analyzing outputs, and assisting the CFCC leadership team in improving system outcomes. Ensures milestones are met on time. (60%)

• Key Skills: RE NXT expertise, continuous improvement mindset, high attention to detail, creative problem solving, near-perfect accuracy, timeliness, responsibility.

Drafts and completes Standard Operating Policies and Procedures for Raiser’s Edge NXT, Almabase, and other systems; cross-trains CFCC team members as appropriate. Acts as a “first-responder” to questions and needs in using the systems across the organization. Works collaboratively with team members to ensure data integrity. (20%)

• Key Skills: Coaching and training skills, emotional intelligence, CRM and online systems expert, excellent written and verbal communication, collaborative team member.

Participates in team meetings to convey and gather information that will ensure continuous quality improvements in systems maintenance and reporting. Shares findings and recommendations to improve participant and partner experiences. Works collaboratively to ensure effective, people-centric, and efficient functioning of the department. (10%)

• Key Skills: OCL skills, team player, collaboration, desire for continuous improvement.

Other duties as assigned. (10%)

• Key Skills: Flexibility, sense of humor, good-naturedness. (In other words, please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.)

People Leadership Role

At CFCC, we believe everyone is a leader, regardless of whether you report up, collaborate sideways, or have people in your direct span of care. As such, we encourage you to lead well and lead with intention in your role. The CRM Systems Leader role officially reports to the Chief Finance and Operations Officer and works closely with the Content team, Regional and Learning Hub Directors, and other team members and partners on a regular basis.

Responsible Freedom/Expected Hours of Work
This is a full-time exempt position. General hours of work and days may be allocated with responsible freedom to ensure that job goals and responsibilities are met with excellence. Be confident that we trust your ability to do your job well, as it works best for you and the organization as a whole.

Travel
Out-of-the-area and overnight travel is rare but may happen periodically as the organization hosts conferences, summits or sees another need requiring your expertise or skills. Travel should not exceed 10% of the time. Overall, we believe and trust that you will exercise wisdom and discernment to travel as needed to fulfill job goals and responsibilities.

Work Environment
This job operates in a relaxed, people-centric environment with occasional forays into more traditional professional settings and has a significant virtual component. This role routinely uses standard office equipment such as computers (laptop and/or desktop), phones, voicemail systems, photocopiers, filing cabinets, scanners, and fax machines. This is a remote position, however applicants in St. Louis MO, Charleston, SC, and Midland, MI are preferred.

Physical Demands
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. When performing the duties of this job, the employee is regularly required to talk, hear and read. The employee frequently is required to use hands to type, handle or feel; and reach with hands and arms. A significant portion of this role will require prolonged use of a computer.

Required Education and Experience

• Proven examples of people-centric leadership and interactions, awareness of own strengths and areas for growth.
• Demonstrated experience driving continuous quality improvement. Proven ability to make mistakes, learn from them, and improve.
• Associates degree or higher education of some level preferred. 2-5 years of experience in maintaining Raiser’s Edge NXT with high integrity, experience working with virtual teams, or combination of relevant education and experience.
• Strong organizational skills and intense attention to detail. Devoted to quality, correct data fueling organizational decisions and programs.
• Ability to work effectively in collaboration with diverse groups of people, handle a variety of constituencies, manage multiple tasks and requests simultaneously.
• Strong proficiency with Raiser’s Edge NXT, Microsoft Office Suite, project management software, data-based decision making, and online meeting platforms.
• Manage ambiguity, creating structure where needed for organizational movement. Action-oriented, flexible, adaptable.

EEO Statement
Chapman Foundation for Caring Communities (CFCC) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CFCC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

CFCC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CFCC employees to perform their job duties may result in discipline up to and including discharge.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Remote