Our nonprofit mails out a newsletter on a quarterly basis with people marked with a specific checkbox in our eTapestry database making up the vast majority. Right before we pull the mailing list we run the NCOA Address Finder service.
Lately (especially this year), the number of Form 3547D's that we've been getting has gone up quite a bit, along with what we're paying in fees. While some of these notices are for things like address changes or vacant, most are marked “not deliverable as addressed” or “attempted-not known”. I keep track of these in the related account's journal, and there are many cases in which someone has been getting our newsletter fine for years, we get one of these, and then they'll seemingly receive several more with no issue before we get another notice. It makes it very hard to tell if the issue is on our end or the post office's end.
Are other people been having these sorts of issues? Our director wants us to potentially look into something to supplement NCOA, but if this is a broader issue caused by the USPS's challenges that probably wouldn't be too much help.
