'Try It' api problems !

Qamar Ramzan

Hi everyone

Is anyone else getting issues with thesting the API's with the ‘Try It' section.

I get this when searching emails

HTTP response

HTTP/1.1 401 Unauthorized

content-length: 219
content-type: application/problem+json

{
"statusCode": 401,
"message": "The required Authorization header was missing or invalid, or the token has expired",
"status": 401,
"title": "The required Authorization header was missing or invalid, or the token has expired"
}

Chris Rodgers

Hey @Qamar Ramzan,

As the error states, this happens if the access token is not provided or if it's expired. On the ‘Try it’ console, you'll need to authorize the SKY API Console application so the test console can make requests to SKY API:

SKY API Console documentation: Try the API - SKY API (blackbaud.com)

Qamar Ramzan

@Chris Rodgers
Thanks Chris

Actually I do authorise it and also login but get a pop up alert with this message

‘Unable to authenticate due to internal error.’

Alex Wong

@Qamar Ramzan
was it working before or you just tried it?

There are prep work that needs to be done in order for this to work: connect the Sky API Console app to your environment.

Qamar Ramzan

@Alex Wong
Hi Alex,

yes it was all working fine before.

I get ‘Unable to authenticate due to internal error.’ when i click the ‘Authorization flow' select button so to me it seems its BB issue

Matt Thacker

Hey @Qamar Ramzan, are you using Safari as you browser when you're trying to the use ‘Try It"? I’ve noticed the same issue you're describing happening with Safari recently.

Qamar Ramzan

@Matt Thacker
Hi mat,

I'm using Firefox

Chris Rodgers

@Qamar Ramzan, we heard from a user some time ago who was encountering this 'Unable to authenticate due to internal error.' We ultimately determined that a browser extension was interacting with the test console in a way that was preventing the page from obtaining the access token. I just attempted a test request in with a “clean," up-to-date instance of Firefox without issue. I'd hate to ask you to disable browser extensions (just for ‘developer.sky.blackbaud.com’) to determine if this is your issue, but identifying other browser extensions that present this issue would be useful for us to know.

@Matt Thacker I don't have access to Safari, so I can't confirm if this could be your issue as well or if this is a general Safari behavior. I'll have to investigate further, but happy to hear from you if you look into this on your end.

Qamar Ramzan

@Chris Rodgers
its funny because if was working fine before. ok will have a go at your advice

Qamar Ramzan

@Chris Rodgers

@Matt Thacker

It Worked!

I tried with another browser, Firefox developer Edition and it worked!

Thanks