Official Notes Disappeared in candidate record when I logged in this morning

Kevin Altieri
Kevin Altieri
Seventh Anniversary Participant
in Blackbaud Enrollment Management System™
Has anyone else experienced this extremely inconvenient scenario in enrollment management? It is now impossible to see official notes when in a candidates record making it very challenging to see conversation records for phone calls.

Comments

  • Meredith Daniels
    Meredith Daniels
    Sixth Anniversary Facilitator 1
    We can't see official notes either...
  • Coco Parham
    Coco Parham
    Eighth Anniversary Kudos 5 December 2025 Monthly Challenge Name Dropper
    Ours have disappeared as well. Anyone know what is happening?
  • Scott Chrysler
    Scott Chrysler
    Tenth Anniversary Kudos 5 K-12 Fall 2025 Product Update Briefing Badge Name Dropper
    Well...it is release day....


    Scott
  • Susan Castle
    Susan Castle
    Ninth Anniversary Facilitator 1 Loyalty Badge
    So frustrating. Every time there is a release, there is a glitch somewhere. I chatted with someone this morning - they are looking into it. :(
  • Coco Parham
    Coco Parham
    Eighth Anniversary Kudos 5 December 2025 Monthly Challenge Name Dropper
    Thanks for checking into it! I haven't had the chance yet. A little worried on this end.


    Coco
  • Amber Rohrer
    Amber Rohrer
    Sixth Anniversary Facilitator 1
    We have also lost all of our official notes.  We just got a response that this is "a high priority and it will be fixed with in 30-90 DAYS".  I'm really hoping that is a typo and they meant to say minutes. 

    - Amber
  • Susan Castle
    Susan Castle
    Ninth Anniversary Facilitator 1 Loyalty Badge
    Unfortunately, I don't think that is a typo. That is the response I have gotten in the past with other "high priority" items. ?
  • Sarah Bienvenue
    Sarah Bienvenue
    Ninth Anniversary Kudos 3 Name Dropper Participant
    Hi All, this is the standard response when something is set to a high priority. We are looking at the bug now and hoping to get a fix in much sooner than the timeline given. When I know officially what is happening and when the fix will go out, I'll update here and via the support case.


    thank you,

    Sarah Bienvenue
  • Meredith Daniels
    Meredith Daniels
    Sixth Anniversary Facilitator 1
    Hi Sarah,

    Thank you for this update. I would also like to add that our official note templates are out of date. We updated our acceptance templates in December and the template reflects an old version. I'm sure all of the Enrollment Manager users would agree that this is bad timing since many of us are going out with our first round of acceptances very soon (this Friday for us) - do we update the templates now (for a second time) or wait for the fix?

    Thank you,

    Meredith
  • Sarah Bienvenue
    Sarah Bienvenue
    Ninth Anniversary Kudos 3 Name Dropper Participant
    Hi All, we have a fix going out first thing tomorrow morning. Meredith, your template not updating would not be the same issue, and I'm not aware of any reports from other schools. I would encourage you to report your issue to support so we can make sure we have a record of it. 


    thank you,

    Sarah
  • Susan Castle
    Susan Castle
    Ninth Anniversary Facilitator 1 Loyalty Badge
    Hooray! Thank you Sarah!
  • Meredith Daniels
    Meredith Daniels
    Sixth Anniversary Facilitator 1
    Sarah, thanks for the update! Another member from our team spoke with someone from Blackbaud on our other issue.
  • Coco Parham
    Coco Parham
    Eighth Anniversary Kudos 5 December 2025 Monthly Challenge Name Dropper
    Thank you Sarah!
  • Karen Oravainen
    Karen Oravainen
    Ninth Anniversary Kudos 1 Name Dropper Participant
    We can't see our's while in a student record, but can in the top gray bar to the left of your name.
  • Linda Lutes
    Linda Lutes
    Sixth Anniversary Kudos 1 Participant Facilitator 1
    Our official notes disappeared last week but then we realized that they suddenly were pending and needed approval. (The notes that disappeared did not need approval.) I put in a case that is being worked on but no fix yet.


    The Academic Dean and I (Registrar) set ourselves up as the monitoring team today to approve them and hopefully have them reappear, however we can not figure out how to approve them. BB is closed today to chat. Can anyone tell us how to approve them? Seems like it should be straight forward and intuitive but it's not. Thanks for any insight you can give!
  • Sarah Bienvenue
    Sarah Bienvenue
    Ninth Anniversary Kudos 3 Name Dropper Participant
    Hi Linda, the bug associated with this thread has been fixed. Official notes associated with the candidate record do not need to be approved, are you sending them from Enrollment Management as an admissions manager? I'm going to let support take this one, but I'll keep an eye on your ticket. 


    thank you,

    Sarah
  • Linda Lutes
    Linda Lutes
    Sixth Anniversary Kudos 1 Participant Facilitator 1

    Hi Sarah,

    Thanks for reaching out.

     

    The official notes were sent from the Academic
    Office weeks ago and appeared on the students? records fine. Then
    we noticed last week they were no longer on the students? records
    and were listed as pending. For some reason they changed to needing
    approval. That is the step we don?t know how to do.

     

    Linda

     

    Sent from Mail for
    Windows 10

     

  • Sarah Bienvenue
    Sarah Bienvenue
    Ninth Anniversary Kudos 3 Name Dropper Participant
    Ah ha!  So this would definitely be a different problem from the one described above dealing with candidates. I'll touch base with Jacqueline one of our academic product managers so she can keep an eye out for your case. I'm going to close this thread for now only because the bug above has been closed. 


    thank you,

    Sarah
This discussion has been closed.

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