New Constituents in Just Giving
Is anyone else experiencing difficulty with Just Giving creating new constituent records for current constituents? I did not think we would have as many duplicate records being produced as we do. I would say 3 out of 4 times the system is creating a new donor for a current constituent. I feel like the duplicate record search in the database is much more sensitive than what is coming out of Just Giving. Today a new record was created for a donor: same first name, same last name, same email, but the original record had a middle initial. (Also, same address, but I know the Just Giving application is not matching on address.) It creates lots of clean up work after approving the batch.
I would love suggestions of how others might be handling this issue. Perhaps I am overlooking a quick fix or I need to adjust a setting?
Thank you!
Rachel
I would love suggestions of how others might be handling this issue. Perhaps I am overlooking a quick fix or I need to adjust a setting?
Thank you!
Rachel
4
Comments
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Totally agree with your comments and frustrations!0
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There is also a direct integration between RE and JustGiving using Importacular. You can set what constitutes a match using the Criteria Sets, so that would help with the duplicates for sure! The free version includes Constituents and Gifts, but other areas can be added as needed for a modest rate.1
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Hi Rachel,
Ray here from the Blackbaud Community Management Team.
his actually sounds like something that you would want to contact Customer Support directly on and start a case.
You can reach Customer Support at https://www.blackbaud.com/training-support/support1 -
We are having this same issue as well and would like to know what others are doing.1
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