Looking to Connect with Successful/Experienced DBA on Recurring Issues/Complexities

Kristen Handler
Kristen Handler
Fifth Anniversary Participant Facilitator 1
in Blackbaud Raiser's Edge NXT®: General Discussions
Good afternoon fellow DBAs,


I'm looking to connect with experienced DBAs who have had success implementing RE7 and RENXT.  My experience has been extremely fraught.  In order to help rescue the CRM transition, I'm attempting to connect with anyone who would be generous enough to conduct a 30 minutes phone call, to share their experiences.


Background:
  • I am a former Salesforce DBA, but have also worked in Advance, NeonCRM and MiMs
  • I am the sole person at my org working on CRM design, implementation and administration
  • We are a national nonprofit with program officers and AOs who are looking for insight
  • I have been using the KB and Chat support but I have found incorrect data in both cases
  • It seems pulling reports or uploading data/updating data seems exceptionally convoluted, leading me to believe I am doing something wrong
Any help is greatly appreciated!

Comments

  • Mark Guncheon
    Mark Guncheon
    Tenth Anniversary Kudos 5 Name Dropper Participant
    I've been working with Raiser's Edge for 8 years and NXT for 4 years. I also manage our websites and use NetCommunity. I would be glad to chat with you about your problems/questions/concerns regarding RE and NXT.
  • Kristen Handler
    Kristen Handler
    Fifth Anniversary Participant Facilitator 1
    Thanks, Mark Guncheon‍!  Just sent you an email.  Deeply appreciated!
  • Kathleen Eastman
    Kathleen Eastman
    Tenth Anniversary Kudos 2 Name Dropper Participant
    Hi Kristen,


    Happy to help. Feel free to contact me.  I have over 20 years experience with RE and roughly 2 with NXT.


    Best,


    Kathy

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