New update - no longer retaining sort preferences

Milly Jones
Milly Jones
Seventh Anniversary Kudos 1 Name Dropper Participant
in Blackbaud Raiser's Edge NXT®: General Discussions
Since the last update, records and pages no longer retain preferred sort criteria, but keep defaulting to something else. This is really frustrating. It means every time I go to the Batch page, or Query page, or open up a constituent record and view their gift tab, I have to resort the data to show me what I'm looking for, when usually this is already sorted to my preferred criteria. Is anyone else noticing this, and can it be fixed?! I am working in Database view. 

Comments

  • Karen Stuhlfeier
    Karen Stuhlfeier
    Tenth Anniversary Kudos 5 Name Dropper Participant
    Thank you Rachel Cavelier! It was driving me a bit crazy to have to keep sorting my gift batch page. Moving the date to the left worked. I had Batch numbers there, but I really wanted it sorted by date and until the last update it had always stayed sorted that way.
  • Rachel Cavalier
    Rachel Cavalier Community All-Star
    Seventh Anniversary Kudos 5 PowerUp Challenge - Chat for Blackbaud AI Task 3 bbcon 2025 Attendee Badge

    Karen Stuhlfeier:

     It was driving me a bit crazy to have to keep sorting my gift batch page. 

    This is exactly what was getting to me! Along with all the queries not being in date created order - alphabetical might make more sense, but there were in date order for so long that I just remembered where each one was lol

  • Dan Snyder
    Dan Snyder Community All-Star
    Tenth Anniversary Kudos 5 March 2026 Challenge: Answered Questions Commented in Discussion
    There is another conversation about this sort order issue here and I have had an open ticket with support since April 10. Rachel Cavalier‍, I'll add to your tip on moving your preferred column all the way to the left that for me I had to exit and sign out of RE and then sign back in for the change to stick.
  • Elaine Tucker
    Elaine Tucker Community All-Star
    Tenth Anniversary Kudos 5 Name Dropper Participant
    Please call support and let them know that you're having issues.  The more people that report it the more helpful it is.
  • Milly Jones
    Milly Jones
    Seventh Anniversary Kudos 1 Name Dropper Participant
    Thank you Rachel and Dan! I tried to find another thread on this and couldn;t, I,ll need to get better at searching these boards. Rachel that temp fix is really useful, thank you.
  • Milly Jones
    Milly Jones
    Seventh Anniversary Kudos 1 Name Dropper Participant
    Oh dear, I tried moving the order of the columns, but it hasn't changed anything. It still insists on sorting by batch name, no matter where that column is. Same with my queries, it sorts by date created even though I want to sort by description. So frustrating!
  • Dan Snyder
    Dan Snyder Community All-Star
    Tenth Anniversary Kudos 5 March 2026 Challenge: Answered Questions Commented in Discussion
    Milly Jones‍, I have found that the sorting only works in the tabs on a constituent record, but not in the queries or export sections, etc.. Also, make sure you exit and sign out of RE after you move your preferred sort column all the way to the left and sort it the way you would like. Something with signing out and back in seems to make these sorts stick, but I would agree with Elaine Tucker‍ to please report this to support so we don't have to rely on a workaround, especially if you have already taken all these steps and it is still not working.
  • Milly Jones
    Milly Jones
    Seventh Anniversary Kudos 1 Name Dropper Participant
    Thanks all. After exiting and reopening, the sort by first column temp fix is working. I have opened a ticked with support, they say they are working on it but don't currently have an answer.
  • Linnea Oddie
    Linnea Oddie
    Fifth Anniversary Participant Facilitator 1
    Milly Jones‍ Is the temp fix working in the Batch tab? Or just in different tabs on constituent records? I was able to get the Gifts, Notes, and Actions tabs on constituent records sorted, but no luck with Batch yet.
  • Milly Jones
    Milly Jones
    Seventh Anniversary Kudos 1 Name Dropper Participant
    Hi Linnea Oddie‍ - yes, it,s working on the batch tab also.
  • Dan Snyder
    Dan Snyder Community All-Star
    Tenth Anniversary Kudos 5 March 2026 Challenge: Answered Questions Commented in Discussion
    I just got an update from support that they are closing in on a solution, but still no timetable.
  • Linnea Oddie
    Linnea Oddie
    Fifth Anniversary Participant Facilitator 1

    Milly Jones:

    Hi Linnea Oddie‍ - yes, it,s working on the batch tab also.

    Thanks Milly! I'll have to give that a try.

  • Carlene Johnson
    Carlene Johnson Community All-Star
    Tenth Anniversary Kudos 5 PowerUp Challenge: Data Health #3 First Reply

    Rachel Cavalier:

    I was finding that it was sorting on the left-most column, so I just moved my preferred sort column to be all the way on the left and that seems to have sorted this out for me. It's a bit weird.

    Thanks so much for this insight, Rachel!  I'm going to give this a try.  It has been driving me NUTS when I'm on my gift records!

  • Steve Townsend
    Steve Townsend
    Tenth Anniversary Kudos 2 Name Dropper Facilitator 1
    I have also noticed this, it's annoying, I hope they fix it soon.
  • Anne August
    Anne August
    Tenth Anniversary Kudos 1 Participant Facilitator 1
    And they just broke everything AGAIN.  They need to stop these so-called updates if they haven't fixed the existing problems! 


     
  • Becky Jones
    Becky Jones
    Ninth Anniversary Kudos 2 Name Dropper Participant
    I happened to be on the phone with a support analyst the other day.  After we finished why she called me, I asked her about this problem about columns, sort orders, etc being gone after each update.  She said unfortunately, there's nothing that can be done to stop that from happening.  Stinks.  

Categories