Membership & COVID-19

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Comments

  • Jim Karl
    Jim Karl
    Eighth Anniversary Facilitator 1
    I have downloaded and installed the utility. I am not able to get it to accept my BB ID (I am using the email in my BB profile) and/or my password.  I use Google so I am inputting that password.

    Is there some basic mistake I am making? I did review the KB, and all it notes is that I can use Google. Is there something else I should be using as my BB ID?

    Thanks, Jim
  • Devendra Shrikhande
    Devendra Shrikhande Blackbaud Employee
    Tenth Anniversary Kudos 1 Participant Facilitator 1
    Hello Jim


    Please reach out to Altru Chat Support and they should be able to help resolve your issues with logging into the utility. 


    Thanks for reaching out!

    Devendra
  • Kelly Olson
    Kelly Olson
    Seventh Anniversary Kudos 2 Name Dropper Facilitator 1
    Curious if anyone has run the membership extension utility on a Mac?  I am getting an error and just chatted with support and they said it doesn't work on a Mac, but I don't see any mention of that in the KB article or other documentation.  Just wondering if I am the only one running Altru on a Mac or if others have had issues as well.  Thanks.

     

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