Large Volume of Unresolved Orders

Kelli Everett
Kelli Everett
Eighth Anniversary Kudos 1 Name Dropper Participant
in Blackbaud Altru® General Discussions
Almost every order submitted online is ending up in unresolved orders. All types of orders, including program events, memberships, etc. Are any other users out there having this problem?

Comments

  • Tami Goertzen
    Tami Goertzen
    Seventh Anniversary Kudos 3 Altru Fall 2025 Product Update Briefing Badge Name Dropper
    No, we rarely have unresolved orders.
  • Tess Jacks
    Tess Jacks
    Seventh Anniversary Facilitator 1 Blackbaud Certified
    We get them every now and then but it is usually when the customers haven't completed all the required information for the order.  It will process the order but it will not finish the order and pops it over to the unresolved area.  We, then, have to go in and update the order to finish it.
  • Kelli Everett
    Kelli Everett
    Eighth Anniversary Kudos 1 Name Dropper Participant
    Altru has a case open for us regarding this issue. It has been open since this post was created several months back. If I ever get a resolution, I will share here for other users who may run into this problem. 

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