Community - access

The user community doesn't support impersonation. You can only be yourself in the community.  For example, you can't log in as yourself, impersonate your coworker, and post to the user community such that it would show up under your co-worker's name. Nor can you change your co-worker's avatar in the user community on their behalf. Nor can you modify their friend list. 


The user community is sort of like a separate product/solution (a free one!). The roles and tasks that control security in Blackbaud Education management do not directly control what users can see and do in the user community. You can even choose to use different usernames and logins for them (although that would probably become confusing). 


I don't think Raiser's Edge NXT has an impersonation option either. I believe impersonation is unique to Education Management. 


To access the community, they need to login to https://community.blackbaud.com/ or https://community.blackbaud.com/products/highered/ or https://www.blackbaud.com/ as themselves using their Blackbaud ID. If they don't have a Blackbaud ID, they can create one to use for the community. They can then select which solutions interest them (such as Blackbaud Education Management for Higher Ed, Raiser's Edge NXT, SKY API developer community) to add those to their "my community" dashboard.


For example, you might be interested in SKY API for developers even if your school doesn't use the API yet. You can join that community to learn from peers who already use it. 


Once logged in, they can navigate to the Ideas tab to post ideas, vote, comment, etc. If their username for Blackbaud ID is the same email as the one they use to log into Blackbaud Education Management or Raiser's Edge NXT, then when they start in those solutions and then navigate to the community, the Blackbaud ID authentication service will usually keep them logged in instead of prompting them to sign in again. 


There is not a separate discussion area for nurses yet. If the number of nurse discussions grows, the community manager can add a subsection to this forum to keep it organized, but the nurse security role would not control who can access that discussion area. Non-nurses could post questions and answers in the community, such as to answer questions about school forms, athletics, reports, and more. Only nurses could see student medical data in Education Management though. 


There are some invite-only sections of some communities which won't appear as options when community users select their solution interests. Typically those invite-only sections are for early adopter programs or advisory councils. 

Sure thing! Happy to help. 


You can manually navigate to it via the Ideas tab towards the top of the community.  



Or you can use this URL to directly link to the Ideas area for Higher Ed:
https://community.blackbaud.com/products/higheredideas

An organization admin will need to invite the nurse to be a Blackbaud.com user for their organization. This KB has the steps for an org admin to invite a user:
https://kb.blackbaud.com/articles/Article/46340 

After that, if the nurse has access to any places in the user interface where they see then Help Panel then they can access Case Central via the help panel. 


The help panel is ? button in the top right corner of Blackbaud Education Management, but it only appears on Core, Academics, Extracurricular, School Website, and Education screens. It does not appear on Faculty, Parent, Student, Alum, or Friend screens. 


If the Nurse doesn't have access to any screens that have the help panel, then the nurse can get to Case Central at https://www.blackbaud.com/training-support/support and then select Already a customer? or via the account menu in the top right corner of ww.blackbaud.com