Roles and Access - Most Restrictive?

John Ronan
John Ronan
Tenth Anniversary Kudos 5 Name Dropper Participant
in Blackbaud K–12 Education Solutions™ General Discussions
I have run up against an issue wrt roles and access that I just don't understand.


I have an individual, say Joe, who is has both the Advisor and the Teacher role.   [he does both].


He was recently not able to see the grades in a transcript for one of his advisees.  I checked and access had in fact been  granted to advisors for that year and term.


So I opened a case and asked why he couldn't see the grades.  The analyst told me that he is being restricted from seeing the grades because he has the Teacher role and teachers had not been given access.

Moreover, the analyst told me,  "..it's a little tricky, but the way security works is when a user has multiple roles it gives them the most restrictive of all the roles."


I simply cannot see any rationale for this!   

It's as if, in the real world,  I were both the librarian and a teacher at a school and had keys for both.  But, because teachers are not allowed in the library after hours, I'd be prohibited.  Makes no sense to me.   Seems like I should be able to use whatever keys [rights] I have regardless of how I got them and regardless of any other keys I have.


Can anyone explain how this is helpful?  As far as I can tell, the only way to deal with this is to have a teacher role, an advisor role, a teacher_advisor role, a teacher_coach_advisor role an teacher_coach role, etc.





 

Comments

  • Susan Ott
    Susan Ott
    Tenth Anniversary Kudos 3 Name Dropper Participant
    I've been told the opposite - that the role with the most access is what is granted. That's why it's been suggested to give the advisor role. You're right, that makes no sense and apparently something changed recently.
  • Karin Cintron
    Karin Cintron
    Sixth Anniversary Facilitator 1
    Yes, I think Susan is correct. Permissions are additive, So if you add a role to a user, you add all the permissions for the new role in addition to the permissions they had with the prior role. We are a small school, and nearly all our employees straddle roles. I've seen this feature in action many times, and it does add to the proverbial "keyring" like you describe. 


    Have you tried to impersonate the employee? Maybe it's an issue of how he's trying to access the grades. Or have you had any similar feedback from other advisors? Maybe it's an issue with permissions set for the advisor role.


    But the good news is that I think you can keep your roles to a minimum.


    Hope this helps.
  • John Ronan
    John Ronan
    Tenth Anniversary Kudos 5 Name Dropper Participant
    All,


    Thanks for your input!

    And...good news:


    I just got off the phone with one of the techies from BB [in response to this posting, I think]:


    It turns out that the support analyst who told me the following was *wrong*:

     "..it's a little tricky, but the way security works is when a user has multiple roles it gives them the most restrictive of all the roles."


    My issues was with something else.


    So the good news is that it works as one might expect: adding keys to the keyring does *not* invalidate an existing key.

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